Great Company - Customer Service Representative (CSR) T-Mobile Employee Review

5.0
5 Mar 2025
Recommend
CEO approval
Business outlook

Pros

Management is very experienced at what they dom

Cons

Call volume is overwhelming and intense

Explore other reviews about T-Mobile

5.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

very good benefits and pay

Cons

company changing to ai first

2.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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