0/10 don’t recommend. Be prepared to need therapy - Account Expert T-Mobile Employee Review

1.0
24 Jul 2025
Recommend
CEO approval
Business outlook

Pros

PTO. No other pros at all.

Cons

Managers and coaches micromanage but do not assist experts. Coaches engage in gossip like in middle school. Favoritism throughout the entire center. Leadership does not care about quality and well being of customers and pushes sales even if employees have to lie. A lot of shady activities within the center including employees being promoted based off favoritism and personal/sexual relationships. Stats are pushed over training. Stats are pushed so hard that experts and coaches are engaging in immoral and illegal business practices. Training needs major improvement. Discrimination happens often as well

Explore other reviews about T-Mobile

5.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Great working environment bonus after 5 years

Cons

None! Loved the company and opportunities there

2.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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