Good company, but... - Client Service Consultant (Institutional) TIAA Employee Review

3.0
4 Nov 2014
Recommend
CEO approval
Business outlook

Pros

Managers that are in the trenches and understand the employee’s struggles and tribulations and most have practical experience have been at the ground level at some point in their career. Most mid-level managers have a long tenure 10+ years with the company providing a good base of knowledge and help set appropriate expectations.Managers that are in the trenches and understand the employees struggles and tribulations.

Cons

Linear bottom up progression through ranks, salaries are not extremely competitive, technology platforms are outdated, cumbersome and bulky. Senior leadership exists in a vacuum, huge discrepancy in strategic guidance versus practical reality of life for the average ‘worker bee’. Most movement is lateral throughout the company, very difficult to move up in the ranks without putting significant time and effort into existing role (3-5 years). No salary transparency or clear resources for professional development and career pathing.

Explore other reviews about TIAA

5.0
26 Mar 2026
Recommend
CEO approval
Business outlook

Pros

good benefits good training room for career advancement

Cons

can be easy to get by doing the bare minimum

2.0
4 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Good starting salary and benefits package.

Cons

The longer you’re there, the more of an expectation that you work more for the same or less income. Producers find it hard to justify staying when leadership keeps moving the goal posts on how to increase income. No rhyme or reason as to how they decide “promotions.” One advisor might have one good year and get promoted over an advisor that produces year in and year out. They fail to share revenue because they’d have a hard time justifying the income level compared to outside advisors with a fraction of the book size. They claim and depend on brand recognition to justify a capped income but fail, or just won’t admit that is why they keep losing their top talent. Operations is a nightmare that I can’t even begin to describe. When I share the processes that have been in place for over a decade, colleagues in the industry shake their head and laugh. They can’t believe we earn and keep business. The saying while I was there was “the biggest threat we face is that TIAA clients start to explore their options outside of TIAA.”

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