Disaster in the Making - Risk and Controls Analyst TIAA Employee Review

2.0
12 Aug 2024
Recommend
CEO approval
Business outlook

Pros

Benefits are great, that is about it.

Cons

The company is going through a constant reorganization. The CEO set very ambitious goals to grow the business. The technology issues and infrastructure are only fixed on the surface, Budget cuts prevent people from doing their jobs efficiently. There are people that get dropped from meetings and cannot get the work done, yet the IT was told not to purchase anymore laptops this year. In the meantime, we spent a few millions on a rap song that did not do anything for the company. The company is also moving too fast, with deadlines flying around. Someone from another department made a comment calling this “the speed of stupid.” So many seasoned people have already left. When someone leaves, they often do not backfill the role and just give the workload to the remaining team members. So they get stuck with a lot more to do and no raise. The CEO made a comment during the last town hall that if someone was not onboard with the new strategy, they should leave and no judgment. Then she added she hopes people do stick around as the company offers world class benefits. People that like their immediate management do stick around, and for the benefits. Some actually do decide to leave. Now that they announced closure of Denver and Jacksonville office, there will be more people leaving. A lot of people will not want to relocate to Texas. Even the most qualified employee hired in Texas will not have an internal knowledge of TIAA processes. The company is already spinning in chaos from all changes and turnover of employees, some with critical knowledge. I read a review calling the company Tiaatanic. Sad times for the company. There is a huge disconnect between the EC and employees.

Explore other reviews about TIAA

5.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great opportunities for growth and supporting management

Cons

There is nothing to love about TIAA!

2.0
4 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Good starting salary and benefits package.

Cons

The longer you’re there, the more of an expectation that you work more for the same or less income. Producers find it hard to justify staying when leadership keeps moving the goal posts on how to increase income. No rhyme or reason as to how they decide “promotions.” One advisor might have one good year and get promoted over an advisor that produces year in and year out. They fail to share revenue because they’d have a hard time justifying the income level compared to outside advisors with a fraction of the book size. They claim and depend on brand recognition to justify a capped income but fail, or just won’t admit that is why they keep losing their top talent. Operations is a nightmare that I can’t even begin to describe. When I share the processes that have been in place for over a decade, colleagues in the industry shake their head and laugh. They can’t believe we earn and keep business. The saying while I was there was “the biggest threat we face is that TIAA clients start to explore their options outside of TIAA.”

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