Work from home but face angry customers daily - Customer Service Representative (CSR) TTEC Employee Review

3.0
23 Apr 2026
Recommend
CEO approval
Business outlook

Pros

working from home. thats the only pro I have you work from home so your alone. You can chat online but its not the same.

Cons

dealing with angry customers all day

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TTEC Response
1mo
Thank you for sharing your feedback and for your time with us. We’re glad to hear you value the work-from-home setup, and we also take note of your comments regarding challenging customer interactions and workload, as feedback like this helps us continue working on improving support and the overall employee experience.

Explore other reviews about TTEC

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote work, easy to work with.

Cons

Not much training, only 2 weeks provided and then QAs begin right away.

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TTEC Response
4d
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
4.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Not a bad job for someone who needs the flexibility of working remotely.

Cons

Representatives were moved around quite a bit between different supervisors, which was both challenging and disappointing at times. It's always nice to be able to build a relationship with a set team/supervisor and be able to stick with that team for awhile.

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