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      TTEC

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      TTEC reviews

      Customer Service and Technical Support - Work At Home Telephone Customer Service Representative TTEC Employee Review

      3.0
      24 Oct 2016
      Work at home telephone customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      You can work from home, I did at home and on site. Training on site is VERY good. 6 weeks long. Working from home was nice.

      Cons

      The at home training is awful, I worked for two projects for at home and it was terrible. The Workbooth program you use to access your "office" was buggy and constantly having issues. At home it was hard getting answers to questions. For both at home and on site, the selection process is severely lacking, they hire anyone who can pass the tests, some of which clearly shouldn't have been there. On site my biggest complaint were there were a large amount of cliques within management, and if you were not in the "inner circle" there wasn't any room to grow.

      avatar
      TTEC Response
      9y
      We're glad you liked working from home! With regards to the system and screening process, I'll be sure to forward this to management so we could do something about it. Thanks for the review!

      Explore other reviews about TTEC

      5.0
      30 Apr 2026
      Customer service agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company and good hours.

      Cons

      Back to back calls but is manageable.

      avatar
      TTEC Response
      1mo
      Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
      1.0
      15 Jun 2026
      Customer service advocate
      Recommend
      CEO approval
      Business outlook

      Pros

      Friendly coworkers Your work helps the people you talk to

      Cons

      Management only promotes friends Constant layoffs Hours can change at any moment and schedules have a mandatory change after 3 months No path to long term employment given Leadership never on same page Constantly given "black out months" so you can't utilize off time. At worst, had a 5 month "black out" period. Was not given any extra pay to compensate

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