Allstate Customer Account Representative - WAH Customer Service TTEC Employee Review

1.0
3 Nov 2017
Recommend
CEO approval
Business outlook

Pros

None....absolutely none....I resigned today effective immediately after being shorted 6 hours because of their ongoing system issues......I am penalized because their equipment does not work correctly. I won't work for a company that robs their employees.

Cons

You are demanded to log into the system on your days off and on your own time and review your metrics and check the internal email. This can add up to about an hour a week that we have to spend our time and not be compensated for it.......I think that is against the law and now that I am not paid for time that they were fixing my system I may need to see an employment attorney. I am 60 years old and started babysitting at age 12 and have been employed ever since... BS from U of F and this is the worst job I have ever had in my entire life.

Explore other reviews about TTEC

5.0
21 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

2.0
19 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits, great team (if you’re lucky)

Cons

You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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