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      TTEC

      Engaged employer

      TTEC reviews

      Reasonable salaries, excessive workload, and everyone is expendable...SVP salaries and above are excessive - Anonymous employee TTEC Employee Review

      1.0
      9 Jan 2018
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      There are executive level staff that actually care about the people employed at the company, but in doing so they risk their own status with company. It's a caustic culture at best.

      Cons

      Quality of deal flow is not scrutinized and actual fulfillment of contractual commitments is optional in the minds of many that work there...given that management simply wants revenue...even if it isn't sustainable. The business model of the core business is fading and the margins are slipping...Teletech talks about innovation, but actual change seems too risky to most...per their actions versus their words.

      Explore other reviews about TTEC

      5.0
      30 Apr 2026
      Customer service agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company and good hours.

      Cons

      Back to back calls but is manageable.

      avatar
      TTEC Response
      1mo
      Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
      2.0
      19 Jun 2026
      Patient support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits, great team (if you’re lucky)

      Cons

      You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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