Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      TTEC

      Engaged employer

      TTEC reviews

      Good Training, but... - CSR2 TTEC Employee Review

      1.0
      29 Mar 2018
      Csr2
      Recommend
      CEO approval
      Business outlook

      Pros

      The work from home training for the program I was on was good. Our trainer was awesome and very available to us if we were having difficulties.

      Cons

      Constant system errors, I mean , constant! There is a lot they don't tell you before training, they wait until you go into nesting. Your schedule can change in a moment's notice. They put you on the phones when you're still not feeling prepared and they don't pay enough attention to the Skype messages to help you in a timely manner with policy or tech issues.

      Explore other reviews about TTEC

      5.0
      30 Apr 2026
      Customer service agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company and good hours.

      Cons

      Back to back calls but is manageable.

      avatar
      TTEC Response
      1mo
      Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
      1.0
      15 Jun 2026
      Customer service advocate
      Recommend
      CEO approval
      Business outlook

      Pros

      Friendly coworkers Your work helps the people you talk to

      Cons

      Management only promotes friends Constant layoffs Hours can change at any moment and schedules have a mandatory change after 3 months No path to long term employment given Leadership never on same page Constantly given "black out months" so you can't utilize off time. At worst, had a 5 month "black out" period. Was not given any extra pay to compensate

      See reviews by: Helpful|Rating|Date|All
      Related searches: TTEC jobs | TTEC salaries | TTEC benefits | TTEC interviews
      TTEC reviewsTTEC CSR2 reviewsTTEC review