Have a Backup Plan!!! - Senior Customer Service Representative TTEC Employee Review

2.0
11 Nov 2021
Recommend
CEO approval
Business outlook

Pros

Paid training, provides computer and headset, somewhat competitive pay for work at home. Pto and minimal health benefits for full time only. Almost anyone can work here it's a very diverse company with many fields and levels of employment. Great for beginners and those who have other sources of steady income.

Cons

Extremely high turnover. They will let you go at the most random inconvenient time so have a backup plan and save money! No communication between departments. If they hire too many people you won't know until it's too late. They'll just send an email out of the blue saying you can't work. The hand doesn't know what the head is doing. Depending on the position, you will work a random schedule with any hours they deem fit regardless of what they tell you, it is subject to change due to the "nature of the business". Don't listen to their company values speech, it's not true. They don't value their employees you're just a number. Seniority in the company doesn't mean anything unless you actually know people in the company which is almost impossible unless you work in one of their physical offices. This is not a long-term job, expect to work on and off for the rest of your employment there.

Explore other reviews about TTEC

5.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good atmosphere with nice people

Cons

- fully onsite work - hard to get promotion

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TTEC Response
4d
Thank you for sharing your feedback and for your time with TTEC. We’re pleased to hear you enjoyed the positive atmosphere and the people you worked with. We also appreciate your feedback regarding onsite work and career advancement opportunities. Input like yours helps us continue evaluating and improving the employee experience. We wish you all the best in your future endeavors.
1.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The opportunity to work remote is the only pro.

Cons

I rarely leave negative reviews, but my experience here was frustrating enough that I feel it’s important to share for others considering employment. The company suffers from major disorganization and a lack of consistent policies. Expectations frequently changed without clear communication, making it nearly impossible to feel confident in your performance or job security. Metrics were unrealistic and difficult to achieve, especially given how understaffed the team was. Instead of addressing staffing issues, the pressure was pushed onto employees. Compensation does not match the workload or expectations. Employees are underpaid for the level of performance demanded, and benefits are disappointing. One of the biggest concerns is that earned PTO, vacation time, and sick time are not paid out, which feels unfair and misleading. Management practices were also questionable. Employees were required to be on camera, which felt excessive and unnecessary for the type of work being performed. Overall, there was a lack of trust and professionalism in how employees were treated. This role could have been much better with proper organization, fair policies, and realistic expectations, but unfortunately, it fell far short.

1
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TTEC Response
1mo
Thank you for taking the time to share such detailed feedback and for your years of service as a Customer Service Representative. We’re glad to hear you value the opportunity to work remotely. We also take your concerns very seriously regarding consistency in communication, workload expectations, staffing, compensation, benefits, PTO policies, and management practices. Feedback like yours is important and helps highlight where we need to continue improving clarity, fairness, and support for our employees. We appreciate your candor and wish you all the best moving forward.
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