Acquisition lead to poor leadership and no direction - Sr. Marketing Manager TTEC Employee Review

2.0
17 Jul 2023
Recommend
CEO approval
Business outlook

Pros

I absolutely loved my team. They were all incredibly talented and deserved to be compensated much more than they were. I had a great people manager. He saw my value and did everything in his power to elevate me and compensate me with what I deserved. I enjoyed being fully remote and valued the benefits. Healthcare was pretty basic, but the unlimited PTO, sick time, and full-paid parental leave were very nice.

Cons

We didn't receive the yearly marketing budget until either the end of the first quarter or the beginning of the second quarter, leaving those first crucial months with little to no direction on goals, strategies, and spend. They justified it by saying we operate on a "5-quarter" year, but still were measured on performance based on a 4-quarter year. They offer "quarterly bonuses" based on your performance and the company's overall performance, however, you only see 3 bonuses a year because it takes them almost two months to disperse it to you - I never saw a "full year's" bonus. The acquisition also embodied a "promotion cap", meaning if you were to get promoted to a role that was being marketed at a certain range for outside candidates, you could only get promoted an additional 20% of your current salary - regardless of if you've earned what it was being marketed at. Very poor leadership and direction. I would not recommend working for this company. At least not in its current state. I feel like everyone is jumping ship.

avatar
TTEC Response
2y
Thank you for taking the time to share.

Explore other reviews about TTEC

5.0
8 Feb 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good company, transparent and easy to grow

Cons

Pay can be better, more full time positions too

avatar
TTEC Response
3mo
Thank you for sharing your feedback and for your contributions at TTEC. We’re thrilled to hear you find the company transparent and see opportunities to grow. We also appreciate your comments about pay and full-time positions — feedback like this helps us continue improving the employee experience. We wish you continued success in your role!
1.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The opportunity to work remote is the only pro.

Cons

I rarely leave negative reviews, but my experience here was frustrating enough that I feel it’s important to share for others considering employment. The company suffers from major disorganization and a lack of consistent policies. Expectations frequently changed without clear communication, making it nearly impossible to feel confident in your performance or job security. Metrics were unrealistic and difficult to achieve, especially given how understaffed the team was. Instead of addressing staffing issues, the pressure was pushed onto employees. Compensation does not match the workload or expectations. Employees are underpaid for the level of performance demanded, and benefits are disappointing. One of the biggest concerns is that earned PTO, vacation time, and sick time are not paid out, which feels unfair and misleading. Management practices were also questionable. Employees were required to be on camera, which felt excessive and unnecessary for the type of work being performed. Overall, there was a lack of trust and professionalism in how employees were treated. This role could have been much better with proper organization, fair policies, and realistic expectations, but unfortunately, it fell far short.

1
avatar
TTEC Response
1mo
Thank you for taking the time to share such detailed feedback and for your years of service as a Customer Service Representative. We’re glad to hear you value the opportunity to work remotely. We also take your concerns very seriously regarding consistency in communication, workload expectations, staffing, compensation, benefits, PTO policies, and management practices. Feedback like yours is important and helps highlight where we need to continue improving clarity, fairness, and support for our employees. We appreciate your candor and wish you all the best moving forward.
See reviews by: Helpful|Rating|Date|All