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      TTEC

      Engaged employer

      TTEC reviews

      It’s a job… - Customer Service Representative TTEC Employee Review

      2.0
      3 Dec 2024
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      It’s easy, the hours are pretty flexible and the PTO isn’t terrible. People are nice, and it was a quick hire job. They provide all equipment and it’s all off camera except training.

      Cons

      Don’t expect to move up or stay long. They micromanage like crazy, and expect you to be robots. I’ve been here a year and do not get raises, bonuses or any kind of advancement.

      avatar
      TTEC Response
      1y
      Thank you for taking the time to share your experience! TTEC Digital and our 1,700 technology and consulting professionals across 13 countries, pioneer engagement and growth solutions that fuel exceptional client customer experiences (CX): https://ttecd.co/3Sj4qDQ Our independent sister company, TTEC Engage has 50,000 call center CSR employees who personally help clients’ customers in 80 countries: https://ttecd.co/45WsNKK TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

      Explore other reviews about TTEC

      5.0
      11 Jun 2026
      Custiner service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work, easy to work with.

      Cons

      Not much training, only 2 weeks provided and then QAs begin right away.

      avatar
      TTEC Response
      3w
      Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
      5.0
      6 Jul 2026
      Insurance agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work Some insurance benefits Reasonable Pay

      Cons

      - Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

      avatar
      TTEC Response
      1d
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
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