No work life balance for teams - Store Manager The Webster Employee Review

1.0
10 Jun 2022
Recommend
CEO approval
Business outlook

Pros

Discount is 50% off on most brands

Cons

Workload is very heavy and regional management is unprofessional. Do not expect development from this company. The work life balance is unbelievable, your personal phone is required to be used for work purposes and they do not compensate for it. Company is violating many labor laws and the VP is creating a toxic environment for all stores.

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The Webster Response
3y
Thank you for your feedback, we are sorry to hear of your experience. We understand the retail industry comes with a fast and seasonal pace and may not be the best fit for everyone. The Webster values work life balance and encourages team members to disconnect during off hours. Retail Teams and Stylists often use their personal numbers to connect with long-time clients and build relationships with new clients, The Webster offers a phone allowance for individuals whom elect into this benefit. The Webster offers resources, courses, and an EAP program to support work-life balance, time management, and stress management. Team members are able to connect with their direct manager for 1:1 development and coaching. We value the time and tenure invested by our teams and often promote internally. We are confident in our regional and executive leadership, we understand team dynamics may evolve. Each team member and team leader brings valued expertise into their role. We set challenging but achievable goals for our store teams and we are confident of the results each location delivers. We wish you all the best in your professional endeavors.

Explore other reviews about The Webster

5.0
24 Sept 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great place to work, incredible product and people

Cons

Heavy workload and complicated pay

3.0
4 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great employee discount, flexible accommodations, tightknit friendly corporate team. You'll get exposure to a lot of different parts of the business and work with teams across Buying, Planning, Stores, E-commerce, Logistics, Accounting, and Technology.Great exposure to luxury brands and the behind-the-scenes work that goes into bringing product to market. If you're proactive and willing to figure things out, there's a lot of room to learn. The people on the teams are generally hardworking and supportive of one another.

Cons

Compensation often does not keep pace with increasing responsibilities, particularly for employees who take on work beyond their original scope. Limited opportunities for meaningful salary growth compared to market rates. Teams are often stretched thin, which can make it difficult to keep up with priorities and long-term projects. Processes aren't always clearly defined and can change frequently. The culture can feel somewhat cliquey at times, and it may take effort to feel fully included depending on your team and role.

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