Upper management is oblivious to processing challenges. They have stuck their head in the sand when it comes to making real culture change. They play lip service to work life balance but do not support it. The constant request for 'extra efforts' is the constant solution to larger and larger workloads. Employees leave and are not replaced - the motto 'do more with less' could not be more accurate to describe the culture. Exempt employees are not treated as such, they are micro-managed, schedules are micro-managed - no flexibility in schedule. The company reaps the benefits of the salaried employees with no benefit to the employee. Overtime is demanded week after week, month after month with no flexibility in schedule to benefit the employee. Regardless of extra time worked, if a salaried employee has an appointment - management wants to know when time will be made up.