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      Tripadvisor

      Engaged employer

      Tripadvisor reviews

      Great Culture and benefits; poor pay and no advancement opportunity - Customer Care Associate Tripadvisor Employee Review

      3.0
      9 Dec 2013
      Customer care associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Awesome culture (kegs in the kitchen; laid back atmosphere; nice people; no dress code; ping pong) Benefits (great health/dental coverage; 401K; commuter reimbursement; personal travel reimbursement; lots of company happy hours and get-togethers)

      Cons

      Pay (lower than similar roles at other companies and the annual raises are paltry) Advancement (None to speak of - the company has little interest in developing its current employees and would prefer to hire externally for all openings)

      Explore other reviews about Tripadvisor

      5.0
      18 Jan 2026
      Senior director hr
      Recommend
      CEO approval
      Business outlook

      Pros

      people are awesome remote work is common pay and benefits are good

      Cons

      can they stay relevant in the world of AI

      1
      avatar
      Tripadvisor Response
      4mo
      Thank you for your positive remarks. As our company continues to evolve, we are appreciative of employee comments that highlight our strengths as well as areas we can improve upon.
      4.0
      9 Apr 2026
      Copywriter
      Recommend
      CEO approval
      Business outlook

      Pros

      The pace and work/ life balance are very manageable and they are still pro remote work which is a huge benefit as a lot of companies push return to office. The benefits and salaries are great compared to the industry standards.

      Cons

      Lots of turmoil, changeover, layoffs and chaos caused by a recent re-org. ELT does not have vision or innovation outside of “AI” and it’s hard to feel confident about the long term success of the company. Lots of white men who lack creativity.

      2
      avatar
      Tripadvisor Response
      1mo
      Thank you for your positive remarks. As our company continues to evolve, we are appreciative of employee comments that highlight our strengths as well as areas we can improve upon.
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