Great place to work - Customer Success Tripadvisor Employee Review

4.0
14 Nov 2023
Recommend
CEO approval
Business outlook

Pros

Benefits Possibilty to work from home/remote Formation Flexibility

Cons

Changes difficult to adapt Rotation

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Tripadvisor Response
2y
Thank you for providing us with your feedback and highlighting our benefits. Similar to other large companies, change is inevitable. We are working together across all areas of the business to create a strategy and act in the best interest of our travelers, employees, and organization.

Explore other reviews about Tripadvisor

5.0
18 Jan 2026
Recommend
CEO approval
Business outlook

Pros

people are awesome remote work is common pay and benefits are good

Cons

can they stay relevant in the world of AI

1
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Tripadvisor Response
4mo
Thank you for your positive remarks. As our company continues to evolve, we are appreciative of employee comments that highlight our strengths as well as areas we can improve upon.
4.0
9 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The pace and work/ life balance are very manageable and they are still pro remote work which is a huge benefit as a lot of companies push return to office. The benefits and salaries are great compared to the industry standards.

Cons

Lots of turmoil, changeover, layoffs and chaos caused by a recent re-org. ELT does not have vision or innovation outside of “AI” and it’s hard to feel confident about the long term success of the company. Lots of white men who lack creativity.

2
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Tripadvisor Response
1mo
Thank you for your positive remarks. As our company continues to evolve, we are appreciative of employee comments that highlight our strengths as well as areas we can improve upon.
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