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      Tripadvisor

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      Tripadvisor reviews

      Continual Decline - Customer Support Tripadvisor Employee Review

      3.0
      11 Mar 2025
      Customer support
      Recommend
      CEO approval
      Business outlook

      Pros

      Good benefits, good colleagues and managers on the smaller team level. Onshore teams for CS are some of the best and hard-working.

      Cons

      Perks have gone away over time, lack of empathy or care for employees, HR has slowly declined performance-wise. I only feel valued by my manager who doesn’t even have a say in approving promotions or raises. There’s continued excuses as to why they continue to take away incentives and there is no care to retain their employees. Especially those who have stuck around for during their worst years.

      avatar
      Tripadvisor Response
      1y
      Thank you for your feedback! We're glad to hear you had a positive experience with your colleagues and managers. We appreciate your insights and will take them into consideration as we continue to improve the employee experience.

      Explore other reviews about Tripadvisor

      5.0
      18 Jan 2026
      Senior director hr
      Recommend
      CEO approval
      Business outlook

      Pros

      people are awesome remote work is common pay and benefits are good

      Cons

      can they stay relevant in the world of AI

      1
      avatar
      Tripadvisor Response
      4mo
      Thank you for your positive remarks. As our company continues to evolve, we are appreciative of employee comments that highlight our strengths as well as areas we can improve upon.
      4.0
      9 Apr 2026
      Copywriter
      Recommend
      CEO approval
      Business outlook

      Pros

      The pace and work/ life balance are very manageable and they are still pro remote work which is a huge benefit as a lot of companies push return to office. The benefits and salaries are great compared to the industry standards.

      Cons

      Lots of turmoil, changeover, layoffs and chaos caused by a recent re-org. ELT does not have vision or innovation outside of “AI” and it’s hard to feel confident about the long term success of the company. Lots of white men who lack creativity.

      2
      avatar
      Tripadvisor Response
      1mo
      Thank you for your positive remarks. As our company continues to evolve, we are appreciative of employee comments that highlight our strengths as well as areas we can improve upon.
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