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      USAA

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      USAA reviews

      A Total Sham - Member Service Representative USAA Employee Review

      2.0
      18 Dec 2025
      Member service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      You will at least have a steady paycheck.

      Cons

      Job and physical security are a joke, they will not hold true to any promises that they make, and you are guaranteed to get physically sick from the immense stress that comes with providing industry-leading customer service in an obnoxiously understaffed environment.

      Explore other reviews about USAA

      5.0
      3 Jun 2026
      Senior product owner (po)
      Recommend
      CEO approval
      Business outlook

      Pros

      Great mission; great compensation; strong people and technology

      Cons

      Can be meeting intensive & bureaucratic in some areas

      5.0
      8 May 2015
      Risk analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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