Member solutions senior specialist - Member Solutions Specialist USAA Employee Review

2.0
16 Nov 2016
Recommend
CEO approval
Business outlook

Pros

Excellent benefits. Great healthcare plan, free licensing, free tuition for any degree, free gym with group classes, volunteer opportunities within the community, cafeteria, flexible hours, opportunity to work from home. Quick advancement. Relaxed dress code, walk in clinic in most offices.

Cons

The company pretends it's not a call center or sales environment. There are constant changes and when you mention you have a problem with leadership or processes then they hyper focus on the area not to make it better but instead try to beat the issue until you eventually drop it or drink the kool-aid. Frequent IT problems that affect individual benchmarks like adherence.

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5.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

50% off for lunch flexible working hour

Cons

too many office politics layoff

5.0
8 May 2015
Recommend
CEO approval
Business outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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