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      USAA

      Engaged employer

      USAA reviews

      If you dont mind being a robot, it's a great place to work! - Msr USAA Employee Review

      3.0
      13 Dec 2008
      Msr
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits, good training, a lot of time off

      Cons

      Everything you say has to fit a certain pattern, conversations with members don't sound natural anymore because there are so many things that you have to say. It's ridiculous to try to sell something when the customer just called in to get an id card or to pay a bill and they are driving and eating at the same time. I think the aggressive approach is very annoying to customers.

      Explore other reviews about USAA

      5.0
      13 Apr 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The pay, Benefits, and Culture were the best

      Cons

      Micromanaging supervisor, depending on who your supervisor is.

      2
      5.0
      8 May 2015
      Risk analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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