No opportunities for well educated call center employees. - Member Solutions Specialist USAA Employee Review

Since USAA doesn’t believe in allowing its call center employees to take time off the phone for development, I used my 72 hours of my PTO so that I can become certified in SAFe and become a certified project manager. After months and months of prepping and interviewing for jobs I still have yet to get out of the call center. All the feedback I’ve gotten was that I was well prepared in my answers but lack the necessary experience. Yet these are entry level positions I am applying for, yet I still get chosen to interview even when they see what’s on my resume and what that experience consists of. So why waste my time??? I decided to finally apply elsewhere, within 1 month of searching outside of USAA I landed my dream job. They saw my potential they saw my desire to grow and be challenged, USAA hiring managers only saw what I lacked. The call center is a toxic place full of managers who are trying to limit your bathroom usage. Adherence is more important to them than employee moral. Maybe if you didn’t overburden your employees and actively promoted them you’d be able to keep them. Excited to start my journey else where.