great company with a few setbacks,a lot of mental strain and abuse like feelings from members that have high expectation - Member Service Representative USAA Employee Review

company as a whole can be very cumbersome with its size of the business, you feel like your an ant on an anthill. sales is always being crammed down your throat, but yet no commission. constantly changing with new ideas and innovations, then its up to frontline reps answering the phones to handle the abrasive members that call in pissed off b/c of decisions made by head honchos. uneducated 3rd party reps answering calls after hours giving out wrong info., then when i get to work during regular business hours, we have to clean up the mess left behind.