Pros
Any corporation can tell you how lucky you are to work there, and most smugly attempt to do so. I've lived the nightmare of working in the call center industry for 6 years, being the corporate scapegoat, and dealing with much more stress than humans ought to be subjected to. USAA is so incredibly different. The members who call in (military) are of a higher caliber. Sure, you'll get a jerk every now and then, but that's unavoidable. Members are constantly telling me how proud they are to have USAA. I'm showered with compliments on a daily basis. The company believes strongly in a work/life balance, and puts many incentives in place to help you achieve your goals beyond the cubicle walls. The company helped me quit smoking, lose 20 pounds, and has me on a budget plan to help me (FINALLY) get out of credit card debt. The culture shock was strong at first, but once I realized USAA was The Real Deal, I became their loudest supporter. In terms of advancement, the doors are wide open. Your career path is something that managers coach you on consistently since day one. I've been there 8 months, but I've already graduated 3 levels of skillsets. My next title bump and (significant) pay increase comes next month. The annual performance bonuses are fantastic. My quality of life has improved drastically since I started working for USAA. If you're on the fence about accepting a position here, I would strongly recommend it.
Cons
For the insurance side of things, you only get a week to study for your state licensing exam. The content is the equivalent of a semester's worth of college course work, but you have to get it down in a week. SUPER stressful. The starting pay is pretty decent proportionally to the duties assigned. You may be able to get a higher salary at a different company, but, just remember, your salary is only a base. The benefits beyond the base pay are tangible and useful. It's call center work, which is... Not for everyone. You have to be a quick thinker with thick skin, and you have to be REALLY good at not taking things personally.