Pros
Ability to work from home, USAA has decent benefits. Some of the managers were understanding and helpful. Overall good people at USAA, if you get a chance to speak to them.
Cons
The workload is horrible, especially for the pay. You're expected to take call after call of people yelling in your ear that they can't reach their adjuster while you work your own list. How does USAA expect us to get any meaningful work done? Their actions tell me they don't care about meaningful member service they care about bodies on phones and that's it, but you still have a list that you're expected to manage. Essentially you have 2 jobs with 1 pay. Like another reviewer pointed out you can apply internally to a new position but if you're not nailing the asinine metrics you won't even get a response. They. Want. You. On. The. Phone. Nowhere else. But here's the thing, we'll keep getting nonstop calls because claims don't get worked on. It's a vicious cycle that's hemorrhaging members and employees. Everyday I'd hear members call in and say they've been with USAA for 30+ years and now they're shopping around for different insurance. It took me every ounce of restraint not to encourage them. Upper management doesn't listen to member satisfaction, upper management don't listen to EJS, maybe they'll listen to their wallets. But hey at least our hold times were low! :)