Great company but they ignore anything sent to HR about harassment and unfair working conditions - General Manager Ulta Beauty Employee Review

2.0
14 Sept 2016
Recommend
CEO approval
Business outlook

Pros

Loved my job, my staff & my customers. Really a fun place to go into daily. Perks of the job and full time benefits are really pretty good.

Cons

Upper management has zero respect for work life balance. Some districts it is mandatory you join a group app with all other GMs that goes off at all hours of the day keeping you constantly connected to work even when you're not there. You also may be required to link your GM email to your personal so you cannot get away from that communication either. When it is discussed with HR they ignore the issue. They are empathic but no change is made. It's very frustrating bc it burns you out so much. There's also been too much turnover over a GM level. I'm being forced to find a new job as I can't say that I'm happy any longer. The company itself isn't bad. But at the end of the day if they are meeting their budget they don't care about the people signing their pay checks.

Explore other reviews about Ulta Beauty

5.0
7 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Lots of gratis, management was nice, good discounts, fun and creative job

Cons

Some customers were insane, annoying to have to push credit cards

2.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

good benefits for full time employees from what I hear. hourly pay if commission goal isn't met which is nice for those building clientele

Cons

this could just be the case for my store, especially because it's a very high volume store, but as a stylist I don't feel valued at all. I expected this to some degree coming to a huge corporate salon, but the biggest issue is that they try to pretend they care about you. but at the end of the day, if you're not meeting the sales they want/growing quickly enough, they don't care about you as a stylist. if you don't already have an established clientele, business is highly unreliable as there is no late cancellation/no show policy. many services are underpriced in my opinion, making it hard to meet their sales goals as an entry level part-time stylist unless fully booked every day. all they care about is getting as many clients in and out and quickly and possible and they hire more stylists than there are chairs, making every day inconsistent and chaotic. the relative stability of hourly pay is commission threshold isn't met seems enticing for stylists still building a clientele, but the hourly pay is wildly inconsistent between stylists, even those of the same tier. as a stylist of over 3 years who moved and is starting over with no clientele, I make over $2 less per hour than a fellow stylist who just got her license a few months ago and started taking clients for the first time last week. you're better off working at a place like Great Clips or Hair Cuttery because at least they're honest about what they are.

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