Declining Culture - Anonymous employee Virgin Employee Review

2.0
23 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Team, values, purpose, some great management. But

Cons

There appears to be a need for greater oversight and intervention in certain areas. Concerning patterns of persecution and intimidation seem to be occurring at senior management levels. While things may appear positive externally, I am aware members of the loyalty team are experiencing the negative impact of these behaviours. Some management conduct appears to go unchallenged, contributing to a culture of toxicity where fear and blame are present. Leadership styles that feel outdated are leaving team members feeling uncomfortable, isolated, and hesitant to speak openly. This environment does not reflect the values that Virgin represents and the culture Virgin wants, however, many individuals do not feel confident raising concerns. Although some people are making an effort to listen, there is a perception that meaningful action is not being taken, which may allow the situation to continue. It would be beneficial for leadership to actively monitor these issues and take steps to address them. Employees are more likely to speak up if they believe their concerns will lead to real change. Ensuring people feel protected and supported should remain a priority. Behaviours that involve bullying, intimidation and disparagement, or knowingly ignoring such conduct should be taken seriously and addressed appropriately. It is deeply concerning for those who hear of, witness or experience these situations. Command and control models with lacking EQ is affecting people and the culture.

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Virgin Response
1mo
Thanks for taking the time to share such a detailed review, we really appreciate you being open about your experience. It’s great to hear that elements like the team, our values and sense of purpose stood out, along with some positive experiences of management. That’s important to us, and something we work hard to build on. We also hear the concerns you’ve raised around culture, leadership behaviours and people not always feeling comfortable to speak up. That’s not the experience we want anyone to have at Virgin. Creating an environment where people feel safe, supported and able to share their views openly is fundamental to how we aim to show up as a business. You’ve highlighted some serious points around behaviours and how concerns are handled. We expect our leaders to be inclusive, kind and to lead in a way that reflects being human, and if this should ever fall short, it’s something we take seriously and address. Listening and acting on feedback is fundamental to how we operate at Virgin. We’re committed to ensuring that when people speak up, they feel heard and see meaningful action. Our focus on leadership development and open, honest conversations across all teams is a key part of how we bring this to life every day. Thanks again for sharing your perspective – it really helps us keep improving. We’d genuinely like to understand more about your experience and, if you’re happy to, have the opportunity to talk this through with you. You can reach us at people.team@virgin.com. The Virgin People Team

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5.0
25 Aug 2023
Recommend
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Pros

Leadership Payment benefits Health Insurance Work enviroment Management

Cons

Personnel turnover Dental Insurance Extended Meetings Vacations Profesional development

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Virgin Response
1y
We love a bit of feedback – but this one doesn’t quite look like it’s for us. If you meant to review another Virgin company (or a totally different one!), no worries – easy mistake to make. We’ll leave this here just in case!
2.0
9 Apr 2025
Recommend
CEO approval
Business outlook

Pros

Some perks with travel abroad

Cons

The leadership is a mess and everyone is overworked.

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Virgin Response
1y
Thanks for sharing your thoughts and feedback. We’re really sorry to hear you left feeling overworked and frustrated with leadership. That’s not the experience we want anyone to have, and your feedback really matters. We pride ourselves on creating a genuine sense of belonging — where everyone feels their time and energy are valued, and where they can make a real impact, not just clock long hours. We're investing in some brilliant, purpose-led leadership programmes to help our leaders lead with clarity, confidence and care. And it’s great to hear you enjoyed our perks — we’re proud of what comes with being part of the Virgin family. We especially love welcoming our New York colleagues to the UK and seeing that global connection come to life. If there’s more you’d like to share, we’d love to hear it – feel free to get in touch at people.team@virgin.com. – The Virgin People Team
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