There appears to be a need for greater oversight and intervention in certain areas. Concerning patterns of persecution and intimidation seem to be occurring at senior management levels. While things may appear positive externally, I am aware members of the loyalty team are experiencing the negative impact of these behaviours.
Some management conduct appears to go unchallenged, contributing to a culture of toxicity where fear and blame are present. Leadership styles that feel outdated are leaving team members feeling uncomfortable, isolated, and hesitant to speak openly.
This environment does not reflect the values that Virgin represents and the culture Virgin wants, however, many individuals do not feel confident raising concerns. Although some people are making an effort to listen, there is a perception that meaningful action is not being taken, which may allow the situation to continue.
It would be beneficial for leadership to actively monitor these issues and take steps to address them. Employees are more likely to speak up if they believe their concerns will lead to real change. Ensuring people feel protected and supported should remain a priority.
Behaviours that involve bullying, intimidation and disparagement, or knowingly ignoring such conduct should be taken seriously and addressed appropriately. It is deeply concerning for those who hear of, witness or experience these situations.
Command and control models with lacking EQ is affecting people and the culture.