Never been thankful to be laid off before - Merchandising Associate Wayfair Employee Review

1.0
4 Dec 2025
Recommend
CEO approval
Business outlook

Pros

About a third of the people you meet will be genuinely incredible coworkers — the kind who go out of their way to help you, share advice, and offer constructive criticism when you need it. Those relationships were the best part of the job. It’s also a strong résumé booster; you’ll gain plenty of experience and talking points for interviews elsewhere, especially around leadership, ownership, and operating in fast-moving environments.

Cons

Everything at this company ultimately boils down to the fact that they primarily hire new grads because they’re cheap, and then compensate them with a pittance padded by great benefits. People are grateful to have a recognizable brand on their résumé in a terrible job market, and leadership relies on that dynamic. Anyone with real institutional knowledge eventually cycles out for better pay, taking their expertise with them and leaving behind no documentation or guidance for the next wave of new hires. The result is a workforce with very little long-term experience and a culture that feels more like a college club than an established company. The vibe is ex-jock competitiveness mixed with high-school popularity politics, and advancement depends far more on optics than on actual performance. You will not get promoted unless you work well beyond the expected 9–5. I regularly logged on at 7 or 8pm to answer emails, and plenty of coworkers were online doing the same. This heavy workload is framed as an “opportunity to prove yourself,” but really it’s just normalized overwork. It’s people online well into the night because they’re terrified of falling behind or being labeled “not committed.” My “manager” wasn’t actually managing me. A senior associate acted as my day-to-day lead, running weekly 1:1s and relaying my questions upward. This held together until I needed actual guidance on company policy to manage time off — something they weren’t trained or authorized to handle. This is standard here: senior associates with zero management training or knowledge of company practices get pushed into leadership roles out of necessity, and associates are left to sink or swim. Leadership then acts confused when progress is slow or inconsistent. Your experience depends almost entirely on your team. Two people in the same department can have completely opposite realities. When I joined, a thoughtful coworker warned me privately that there was essentially no documentation for anything and that new hires were expected to memorize constant, unannounced changes to the work. They were absolutely right. Things began deteriorating rapidly when company culture took a sharp nosedive. The CEO emailed everyone saying the upcoming year would be difficult and avoided every question about RIFFs. The next social event genuinely felt like listening to music on the Titanic as it sank. Suddenly people started quitting en masse, often for jobs paying at least 20k more. At one point, half my team had to be replaced. The culture also became noticeably pettier and more competitive. Work/life boundaries tightened in a performative way, and the “prove yourself” pressure intensified. At a spring work event outside of work hours, I experienced the mean-girl dynamic firsthand: I was with my team when a colleague from IT came over to say hi. She tried greeting them too, and everyone literally immediately walked away from us as soon as she did. Layoffs are frequent here, and while they’re obviously awful, I felt genuine relief when I no longer had to constantly worry about my job or deal with this environment. I’m grateful to be out.

Explore other reviews about Wayfair

5.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Extremely bright and talented colleagues, and supportive managers - Highly supportive of internal mobility - Incredible learning opportunities - you get much bigger scope at Wayfair than you would at other companies at the same level (this is true from entry level all the way up), and a lot of autonomy to drive meaningful progress and make an impact

Cons

-Required 4 days in office

5.0
12 May 2017
Recommend
CEO approval
Business outlook

Pros

Wayfair is a fantastic company if you're a software engineer who's looking to keep quiet, and not speak up when management treats you like garbage. And it excels at finding leaders who are willing to go the extra mile to be untrustworthy and make you feel like your job isn't safe (and for real, it's not).

Cons

Let's talk. The company has been growing like crazy, and one thing that was never thought about was "can we actually hire at a sustainable rate, and scale accordingly?" The answer was no on both counts. Software engineers at Wayfair have a history of disappearing. People who enter labs have an especially low success rate (70% make it through, and less than 50% last a whole year). It's basically their way to run people through a burnout gauntlet, and see who survives. And then you have the stories of the people who come in to work and are just asked to resign. You'll see hints of it here on Glassdoor if you dig, and it's even worse than what you read. They actually gathered all the engineers for a big meeting at the beginning of this year. And they said that they were sorry that people felt scared and were sad that people felt like management didn't care. Which is exactly how we felt. They promised that their door was open, and they were going to work hard to set things right. One person out of 500 stood up and asked a really cutting question. AND THEN THEY FIRED HIM! And there were 3 completely different official reasons given about it. It's crazy. The leaders also started up an engineering meeting to keep everyone on the same page and answer anonymous questions. One time someone asked why we couldn't get snow days off, because it was tough to shovel for 3 to 4 hours and still work an 8 hour day. So the leaders proceeded to talk down to us and reprimand us for even thinking about asking a question like this. Turnover has been high over the past year, and the best people are leaving. This worries management, but they still have no idea that the problem is actually them creating a terrible environment. So if you're a good person who cares about the person next to you and leaving things better than you found them, don't bother applying here. But if you're not, and you just want to keep your head down and not question anything, then this is the perfect place for you. And if that's what you want, Wayfair gets 5 stars. Amazing career opportunities if you want to have the same job forever. Incredible senior management that value untrustworthiness. A fantastic culture of watching people next to you disappear. It's truly a perfect company.

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Wayfair Response
8y
First, I wanted to thank you for providing feedback. Second, I am very sorry to hear that your experience was far from ideal. I know it can be hard to give feedback if you feel management is the problem, but leadership would love to learn about these issues to refine the Wayfair employee experience. We do try to create an open and transparent environment; one thing we’ve started doing is department-wide anonymous surveys. This has been helpful in identifying issues where people don’t feel comfortable speaking up for whatever reason and pinpoint where any issues may exist. As you noted, the company is growing very quickly - our Engineering team alone has grown tenfold over the past five years. I won’t pretend we get it right all the time, but we do aim to scale our teams and our systems reasonably to meet the rapid growth of our business, and we rely on employee feedback to refine these processes. To that end, we’ve put a lot of time and energy into our interview process. And, we closely track our voluntary and involuntary attrition rates to make sure we are keeping high employee retention and so that we can immediately nip any potential issues in the bud. For Wayfair Labs, we’ve made huge strides since the beginning of this program, and our average success rate is now over 90%, with several classes at 100%. We also run management trainings on giving, receiving and soliciting feedback. In these trainings - and in general - we encourage respect for all teammates and partners, communication and collaboration, and we try create opportunities for people to take on new challenges. I am very excited about the work we’re doing to solve tough challenges and there’s an exciting opportunity for our employees to do big things – our goal is to build a team that feels encouraged and empowered to do so. I’m very sorry you didn’t have the experience we try to cultivate. Once again, thank you for this feedback.
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