Pros
- The hiring process was very easy, albeit long. I had about 3 phone interviews, a referral night, and an in-person interview. - They started us off with a 2-month long training. While it was way too long, I appreciated that they were willing to invest in us learning how to do our jobs well, something I haven't experienced in another company. - The vibe I originally noticed was resoundingly positive. I was very impressed with how much people seemed to like it there at first. - Free coffee, snack wall, etc. - The benefits are pretty good. They give you a decent 401k match, free stock, good healthcare, dental, vision, on-site/pop-up dentists/optometrists, etc. - Trendy looking office with collab spaces, game rooms, like 15 free beers on tap, a "zillion" kitchens, standing desks, and a decent view of various parts of Boston, depending on where you sit. - Everyone was very positive and friendly at first, which was a little cultish, but refreshing coming from my last job, where almost no one was. - They subsidize your gym membership & rec sports league fees, and even run their own company basketball and softball leagues. - Leadership (CEO/founders included) sits among everyone else. - Company holiday parties, which include free food, drinks, and funny videos. - Eventually, the pay is worth it. You just have to stick with it for a while. - I had 3 good managers during my 2 years there. I was lucky. - The work/life balance is pretty spectacular. Everyone is pretty serious about it being 9-5.
Cons
- The training was way too long. By week 3, I was bored out of my mind. - At first, the pay was horrible. Base ($30k) + commission (always changing), I was promised a minimum of $45k in my first year if I performed below average. I was among the top performers in my hiring class and only made $38k, so I felt pretty let down. Year 2 was significantly better, as I had been promoted twice, so my base pay went up to $35k, and combined earnings finished around $70k. I performed pretty well, so I still felt paid below market value for this type of sales role. - Midway through year 1, all of the positivity came crashing down to almost zero as rumors of layoffs surfaced, and then actually did happen. They abruptly laid off 20% of our department, which completely ruined our culture. From that point forward, everyone was on edge and there was a ton of unrest, peer to peer, peer to management, and peer to directors. - Towards the end of year 1, it was clear that the company was going through some cash flow issues, and they "accidentally" forgot to pay our entire department's 3 commission checks in a row. They made it right later, but it took about 2-3 months to pay us what we were owed. I've never seen anything like it. - The director cared more about arbitrary call numbers than revenue, which made no sense to me. I was performing well, but my manager constantly nagged me about these metrics. This directly contributed to my disinterest in the role and desire to leave. - Generally, the sales managers were pretty bad. They were young and probably good sales people, but didn't have very good leadership skills. I lucked out with my 3 good managers, but most of my colleagues weren't as lucky. If they had a bad month, their manager would either write them up or force them out the door. - The project management team to help us close large deals was pretty sketchy. If you found a large project/deal, managers would encourage you to connect your account with them, so they could help you close the deal, but would tell you that you would still make 100% of your commission. The first project I sent over to them, I should have made $16k in commission, yet they just offered me a $2k finder's fee. When I tried to state my case, both the project management director and department director became verbally combative with me. I contacted HR to try and resolve, but they were unhelpful. This was the biggest blow to my morale and directly contributed to me leaving the company. I brought this up in my exit interview, but to my knowledge, nothing came of it.
