Purposeful and passionate company - Anonymous employee Zendesk Employee Review

4.0
29 Jan 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Surrounded by a smart & friendly colleagues, good work/life balance, remote work, unlimited PTO, career growth opportunites

Cons

As with many growing companies, resources can sometimes be stretched thin and there can be a lack of clarity in roles/processes at times

Explore other reviews about Zendesk

1.0
29 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There is a strong concentration of talented people who bring valuable external experience and perspective to the company. Compensation and benefits — including time off — are competitive. Work‑life balance is reasonable in some areas, but if you’re not based in San Francisco, you often have to advocate for it more actively.

Cons

The company operates with a level of indecision that makes long‑term planning nearly impossible. Role creation shouldn’t be treated as a short‑term experiment, yet decisions are made and reversed quickly. In several areas, the degree of micromanagement is counterproductive — you can’t hire strong talent and then prevent them from actually using their capabilities. Whether the root cause is insecurity or lack of competence, the outcome is the same: people aren’t empowered to do the work they were brought in to do, and it’s a real organizational issue.

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