BDR experience - Business Development Representative (BDR) Zendesk Employee Review

3.0
27 May 2024
Recommend
CEO approval
Business outlook

Pros

Get to work with true amazing professionals with a lot of experience that can help you grow your career. Great team managers and the people are nice to work with and collaborative. Basic PTO's allowance depends the country you're working from, Social connection budget to connect virtually Mental health wellbeing apps If there's an emergency going on in your life you can take 2 weeks paid off A lot of autonomy and great work life balance Great referral program 4 Fridays off a year once every quarter

Cons

Ever since the company went private they cut down 90% of the perks, very competitive vibe, used to have Fridays half days for recharge and changed to 4 Fridays off a year once every quarter compensation plan keeps changing by the minute makes it hard to hit quotas and almost feels like they don't want the xdr's to his their numbers and not much support In some regions with restrictions to data. You can only grow in the line of your work from bdr to AE and then team Manager . You can't cross to product or success as I was initialy told during my hiring process

Explore other reviews about Zendesk

1.0
29 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There is a strong concentration of talented people who bring valuable external experience and perspective to the company. Compensation and benefits — including time off — are competitive. Work‑life balance is reasonable in some areas, but if you’re not based in San Francisco, you often have to advocate for it more actively.

Cons

The company operates with a level of indecision that makes long‑term planning nearly impossible. Role creation shouldn’t be treated as a short‑term experiment, yet decisions are made and reversed quickly. In several areas, the degree of micromanagement is counterproductive — you can’t hire strong talent and then prevent them from actually using their capabilities. Whether the root cause is insecurity or lack of competence, the outcome is the same: people aren’t empowered to do the work they were brought in to do, and it’s a real organizational issue.

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