Good company, good direction - Senior Commercial Account Executive Zendesk Employee Review

4.0
5 Aug 2024
Recommend
CEO approval
Business outlook

Pros

Good products that have differentiation Good mid/long term direction and strategy New PE ownership (2022) has invested in and evolved company - making good acquisitions Overall pretty fair when it comes to policies & pay, competitive with SaaS industry where it counts Good people and culture, though the culture has turned a bit more corporate since acquisition

Cons

Not perfect - there is normal job BS like any place Still haven't nailed segmentation and verticalization Expansion reliant; new business is a focus but lead generation can be hit and miss Sales pressure from top can be intense and not handled well by upper/mid management More recently, poorly conceptualised and executed focus on (the wrong) KPIs Focus on short term results can outweigh long term logic

Explore other reviews about Zendesk

5.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work and great benefits

Cons

None so long as you like working for a large company

1.0
29 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There is a strong concentration of talented people who bring valuable external experience and perspective to the company. Compensation and benefits — including time off — are competitive. Work‑life balance is reasonable in some areas, but if you’re not based in San Francisco, you often have to advocate for it more actively.

Cons

The company operates with a level of indecision that makes long‑term planning nearly impossible. Role creation shouldn’t be treated as a short‑term experiment, yet decisions are made and reversed quickly. In several areas, the degree of micromanagement is counterproductive — you can’t hire strong talent and then prevent them from actually using their capabilities. Whether the root cause is insecurity or lack of competence, the outcome is the same: people aren’t empowered to do the work they were brought in to do, and it’s a real organizational issue.

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