Best Employer I've Ever Had - Anonymous employee Zendesk Employee Review

5.0
27 Nov 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Clean, modern facilities. Excellent benefits (401k match of 10% of your total contributions, healthcare, dental, vision, accident, disability, cell phone, home internet, etc are all covered), fantastic base pay and good bonus structure, unlimited PTO, flexible work from home options (one day in-office is encouraged), catered meals one day per week (which is when workers usually go in), snacks and drinks are always available in the kitchen areas to include fresh fruit, packaged hard-boiled eggs, various cheeses, oatmeal, cereal, lots of non-perishables (chips, cookies, fruit bars), bottled drinks (teas, gatorade, pop, etc that include sugar-free options) , and premium coffee/tea. There is a good culture overall including weekly happy-hours where beer and wine is provided as well as occasional parties. Very supportive leadership with minimal drama. I've been impressed with the company overall.

Cons

All issues I've seen are minor and common across the industry. As with all other tech companies, they are currently focused on predominately hiring outside the U.S. which can complicate scheduling due to time zone differences and local holidays, resulting in late or early meetings on occasion. Don't expect leadership to rubber stamp budget requests either; any asks will be heavily scrutinized.

Explore other reviews about Zendesk

1.0
29 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There is a strong concentration of talented people who bring valuable external experience and perspective to the company. Compensation and benefits — including time off — are competitive. Work‑life balance is reasonable in some areas, but if you’re not based in San Francisco, you often have to advocate for it more actively.

Cons

The company operates with a level of indecision that makes long‑term planning nearly impossible. Role creation shouldn’t be treated as a short‑term experiment, yet decisions are made and reversed quickly. In several areas, the degree of micromanagement is counterproductive — you can’t hire strong talent and then prevent them from actually using their capabilities. Whether the root cause is insecurity or lack of competence, the outcome is the same: people aren’t empowered to do the work they were brought in to do, and it’s a real organizational issue.

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