Pros
Zendesk truly values company culture and hires kind, helpful people. No one has the attitude that something is above or below their pay grade and everyone is ready to help. There is a strong focus on work/life balance and supporting families. As someone with two small kids, this was a huge selling point for me. If you’re looking to start, expand, or figure out how to manage working parenthood, I highly recommend Zendesk. Also, the newly opened Austin office is gorgeous and thoughtfully designed. They have creative workspaces throughout for those who don’t want to sit at a desk all day, and the company is really trying to create a serene place to work.
Cons
There is nothing Zendesk is doing wrong per se; however, due to the current U.S. economic climate, there are always changes and pivots. This is to be expected anywhere, and they're doing their best to accommodate and make the right decisions for the broader business. I am surprised there isn’t stronger investment in new hire training and onboarding. It’s fairly minimal and largely left up to the manager to design and implement. I believe Zendesk would benefit from broader company-wide trainings for new hires to create a better "first impression."