Pros
The IT team is really friendly and fast, very polite and a nice group of people. Some of the coaches and co-workers are nice as well. Training is great. Even if you don't understand the backward approach. They give you the equipment to use.
Cons
Let's begin with this. You are told when you are hired that you are self-employed. So why do we get a W2 instead of a 1099? The next thing is they expect you to get on the phones the second day of training. We are treated like a call center rather than an Independent Search Consultant. We don't even know how to use the tools yet. They give us a horrible list to call from that is supposed to be our "DIG" in their system called FortPac but who ever put it in the system did a horrible job of it. There is no rhyme or reason to it. Here is another "odd" situation. We are given a ghost candidate to market when we start so we have someone to bulk. Now bulking is when we send a potential candidate like a Lawyer to a hiring authority. We send it to all the hiring authorities at once so it will email them all about one candidate. They think we all learn at the same level, which isn't true, and you can tell by the looks on their face and the shortness they give to us how obvious that is. There are so many trainings and meetings, that you can NOT make the 70 to 80 outbound calls per day and accomplish the rest of the list that you are demanded to get done. You are monitored like a child of all your activity and constantly harassed with a question of, "Why didn't you _________? You are told that they know what they are doing so just follow the directions and trust the process. Again, this is supposed to be our self-employed business. We are just another step of their plan to be information gatherers for GPAC. I have seen in their "no recording" meetings that these particular coaches say, they do not record because we are all adults, and we should feel free to say or ask what ever. I have seen some of these same coaches be disrespectful and degrading to newcomers. I have seen coaches talk about culture, respect and common courtesy but are the biggest hypocrites of those same terms. I have seen people fall off like dead flies. One minute they will be there one minute they are gone. I have seen co-workers click up together to corner opportunities that should be fair game. I see a blind eye from upper management when certain issues have been brought to their attention. I have been told to be quiet or I'm at risk of alienation or better yet “let go” from an opportunity that I am told is one of the best, but really it’s not. No wonder they are constantly recruiting recruiters. I have seen people work far beyond an 8-hour day but get paid only for an 8-hour day. It's a silent fact that you're required to work more hours in the day and get paid only for an 8-hour day. You will get patted on the back if it looks like you'll make money but the moment you have a slow time, you are back to waiting in line for assistance or being told you had a low number of dials. Even better, if you were clocked in at 8 and by 10 you only had 10 calls, you can believe you're going to get a call or glip. (Real time communication between us)asking what’s going on and we should pick it up. Here is one of the last things I will say. We all were asked to write a review by the CEO or owner. I guess we didn’t move fast enough and the next thing we all saw was, You guys want to get paid on time but you can’t write a review. That’s not verbatim but that is exactly what was glipped to us. It’s Wednesday, I stopped clocking in on Monday. It’s safe to say I’m done with this front this company puts on. One big happy family. (joke) I can do without this culture. They are not honest about quite a few things.