Firestone Complete Auto Care reviews about "upper management"

Territorial management is not the best at hiring on upper store management, typically resulting in hiring of business managers from outside fields rather than managers with automotive experience. Typically this results in a slow down of service and additional shop stress. Upper management not approving the necessary labor upfront either due to outdated staffing models, or lack of faith in a business to Produce results. Typically this ends with overworked, understaffed shops. 7 day a week shop, not so much a con but a consideration.

No overtime allowed, hiring process is slow and inadequate. People who have NEVER worked behind a counter or under a hood are making the rules. Unattainable budgets result in low to ZERO bonuses. Changing how the bonus plans work SEVERAL times a year is unacceptable and beyond frustrating. Encouraged to apply for promotions only to be turned down for asking for a salary "too high".

Too reliant on good benefits Getting a reasonable raise can feel like pulling teeth and constantly requires negotiation. Lack of formalized training for store level management

The upper management outside of the store was a mess. The technicians were whiners.

Understaffed and overworked employees causing for stressful environment. Upper management being unrealistic with their demands.

Upper management, lack of help

Work/Life Balance. Growth is stagnant. Upper management is hesitant to address issues.

Work like a dog Corporate preaches a work/life balance but doesn’t care if you’re at store level. A lot of upper management have never worked & shouldn’t work in auto repair industry. If you want to get ahead screw people over. Corporate only cares about profit & not how you got there.

was not a fan of upper management and there was multiple occasions in which I felt very led on