H.Samuel reviews about "manager"

Management is terrible, assistant manager dark hair is so rude. Westfield Stratford city

Pressure to Meet Sales Targets: Like many retail environments, employees at H.Samuel are often under pressure to meet sales targets. This can lead to stress, especially during busy periods like Christmas, Valentine's Day, or other key retail events. Some employees report feeling that the pressure can sometimes be overwhelming. Long or Irregular Hours: Working in retail, especially in a company like H.Samuel, means working weekends, late evenings, and holidays. This can be challenging for work-life balance, especially for those with family commitments or other personal interests. Low Pay for Some Roles: While there are opportunities for commissions or bonuses based on sales, base pay for entry-level or non-managerial roles in retail can be relatively low compared to the responsibilities expected. Some employees feel that compensation doesn’t always align with the workload or performance expectations. Limited Career Progression for Some: While some employees advance within the company, others feel that opportunities for career progression can be limited or unclear. Some staff may find themselves stuck in a role for a long time, especially if they’re not located in a larger store or don’t have access to frequent promotions. High Staff Turnover: Retail environments often experience high turnover, and H.Samuel is no exception. This can lead to instability, a lack of continuity, and frequent re-training of new staff. For employees who value consistency, this may be frustrating.

Sing asked to do extra shifts a lot No set rota it changed every week Constantly being asked to work weekends Manager was a bully Long periods standing no seat offered Not disability friendly Not bothered about your work life balance

The store gets really warm

Such a strong focus on hitting KPIs on selling insurance and hitting targets, but without any proper training on how to do so. More junior colleagues of mine would simply lie to customers about what their cover would include so as to manage to get the insurance added to the sale. Rota was written by hand in pencil and constantly changed, so unless you had photographic evidence of the agreed rota you would have to rearrange your plans to come into the store. Manager would have favourites and be unprofessional, when I came to her with some issues on her leadership and organisational skills she ended up crying, and I had to apologise?

short contracts only manager and supervisor will have a good amount of hours

Recently manager was changed so not sure if management as good as before

Redundancy central, managers are rudest people, lack of support. Lovely office where no one speaks or is allowed any work life balance. Everyone Judges you. Middle aged women thinking there a cut above the rest but know nothing apart from talking down to you or dirty looks or respect. Very patronising too.