★
Harrods Reviews
64% Recommend to a Friend
72% Approve of CEO
Recommend to a Friend
Approve of CEO
Michael Ward
653 Ratings
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Excerpts from user reviews, not authored by Glassdoor
Pros
- "Great colleagues and discount and easy to get to in London as close to tube station." (in 58 reviews)
Cons
- "The management is poor and confused and the posh customers behave like they own you." (in 112 reviews)
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Full-time, Part-time
English
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Found 1,584 of over 2T reviews
Updated 28 Sept 2023
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- 5.07 Sept 2023Operations ManagerCurrent Employee, more than 8 yearsKnightsbridge, England
Pros
Variety - there's always something different going on. Opportunity - the company encourage career progression whether in the field of your current role or a different department/direction. People - the people are what make Harrods special. I've stayed in my dept for so long due to the people in it and the camaraderie. However the way Harrods is, means that there is so much interaction with other departments and people that out of nowhere you can build networks and indeed friendships that are unexpected. Flexibility - the introduction of Hybrid working for office staff is a huge bonus
Cons
Workloads - I'm very lucky that my workload is manageable but I see MANY colleagues around me in our department who struggle week to week from the demands coming from around the business. Reduction of benefits from when I started - we used to get BCA on Sale items, many brands reducing or removing discount to staff, affordable brands for staff exiting from store,
- 3.013 Sept 2023Security OfficerCurrent Employee, more than 1 yearLondon, England
Pros
It's a decent job with arguably the best pay for security in London. 4 days on 4 off with not many nights to do. The workplace is average, very rude staff members who act like they own Harrods and treat security like dirt only when they need security around is when they appreciate our assistance. Managers are extra pushy and if they don't like you they'll give you a hard time or a bad rota with all standing positions. Directors have no sense of compassion for security and are reluctant to budget on protective equipment or uniform for security i.e. bidy cameras, stab prrof vests etc.. Overall a decent job but be prepared to be treated like a second/third class citizen at any given moment and a boring job watching people spend thousands and millions and dont often tip you or say thank you for opening the door for them.
Cons
Pushy managers Support not always available from directors and managers Given a bad rota with standing positions Managers have their favourite officers
Harrods Response3wI am sorry to read of your experience of working at Harrods; what you have described is not the experience we want our colleagues to have. Feedback is critical if we are to improve the environment so please email me in confidence on abi.weeks@harrods.com. Many thanks, Abi Weeks - Chief People Officer
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Harrods has an overall rating of 3.6 out of 5, based on over 1,809 reviews left anonymously by employees. 64% of employees would recommend working at Harrods to a friend and 53% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.
64% of Harrods employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Harrods 3.2 out of 5 for work life balance, 3.6 for culture and values and 3.3 for career opportunities.