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    Harrods Reviews

    Updated 13 December 2018
    499 reviews

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    3.7
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Harrods Managing Director Michael Ward
    Michael Ward
    225 Ratings

    Employee Reviews

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    Pros

    • "Positive working environment, staff discount" (in 67 reviews)

    • "Great discount, great training offered to staff and good progression" (in 31 reviews)

    Cons

    • "The environment can be catty due to individual commission, long hours" (in 35 reviews)

    • "No development or career progression" (in 15 reviews)

    More Pros and Cons

    1. "Great company to work for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Sales Assistant in Knightsbridge, England (UK)
      Former Employee - Sales Assistant in Knightsbridge, England (UK)

      I worked at Harrods full-time (Less than a year)

      Pros

      discount, people and work ethic of the company

      Cons

      antisocial hours expected with retail

    2. "The best department store in the world"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Brand Ambassador in London, England (UK)
      Former Employee - Brand Ambassador in London, England (UK)
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Harrods full-time (More than 3 years)

      Pros

      Good benefits, decent wage, beautiful store to work in with lots of history.

      Cons

      Career progression is all based on who you know not what you know.

      3. Join the Harrods team
      See Our Latest Jobs

    3. "Great Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Harrods full-time

      Pros

      - Nice team
      - Helpful management
      - Helpful with progression

      Cons

      - Pay is under industry standard

    4. "Best retail environment"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Harrods part-time

      Pros

      Spend my break in the food canteen

      Cons

      some of the security are very rude

      Harrods Response

      6 Dec 2018 – Retail Director

      Thank you for taking the time to leave a review. We are committed to creating a comfortable environment for all of our employees, so I’m disappointed to read some of your feedback. I’d like to... More

    5. "Working at Harrods"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Human Resources Advisor in London, England (UK)
      Former Employee - Human Resources Advisor in London, England (UK)
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Harrods full-time (More than a year)

      Pros

      Great training and development; good salaries

      Cons

      overtime is expected in busy periods; the working atmosphere for the most part is overly formal

      Advice to Management

      No need for draconian dress codes in this day and age.

    6. "Assistant Trading Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Harrods (More than 3 years)

      Pros

      Good discount and benefits (depending on level). Good level of training courses on offer.

      Cons

      Digital was secondary which was frustrating. Lack of opportunity to progress

      Advice to Management

      Invest in developing and progressing your talent to maximise retention

    7. "Brand Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Brand Manager in London, England (UK)
      Current Employee - Brand Manager in London, England (UK)
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Harrods full-time (More than a year)

      Pros

      - The training you get in Harrods is second to none
      - The people are really nice that work there
      - The perks - discount, holidays etc is amazing
      - A nice ambience to work in

      Cons

      - I have found it hard to progress internally, it is such a shame.
      - The hours are quite long and anti social

      Advice to Management

      - There is a lot of favouritism in floor.
      - Management need to be trained better.
      - Management should treat each employee as equal
      - Management should encourage staff to progress

    8. "Pretty good"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Harrods full-time (More than a year)

      Pros

      Joined Harrods straight from school. Straight away felt it was a well-structured company.

      Managers were great, encouraging progression within the business. Perks were quite nice from staff cake sales, to charity fundraising and rota changes.
      Harrods also offer in-house courses which enable you to progress which you can apply for any time.
      Nice selection for staff canteen including its own Subway.

      The reason I left was I wanted to pursue other interests which was always the plan. I would always consider Harrods in the future as an employer and highly recommend. I thoroughly enjoyed my time at Harrods and you don't realise what a good employer is like until you move away from Harrods

      Cons

      Working weekends
      Costs for travelling into London
      The canteen can be expensive £4-5 a day

      Advice to Management

      Keep doing as you are. One thing I would say is more focus on young school leavers to have a detailed progression plan. I felt no different to an adult in the business which isn't necessarily a bad thing. But being 18 when I joined in my first full-time job it would have been advantageous to have that plan and work with other young school leavers too. Being the youngest, it would be nice at times to work with other people my age in the business just to know I'm not alone.

    9. "Lovely place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales in Knightsbridge, England (UK)
      Current Employee - Sales in Knightsbridge, England (UK)
      Recommends
      Approves of CEO

      I have been working at Harrods part-time (More than 5 years)

      Pros

      Lovely department store to work in, staff and colleagues tend to be warm, welcoming and kind, but it really does depend what department you are in.
      Good benefits, good pay if your harrods brand staff.
      Working morale tends to be good.

      Cons

      Your enjoyability will depend on your manager(s). If they are friendly, and empathetic and good at their jobs in terms of management skills you will be comfortable in your position and will look forward to going into work. If not, then you will be miserable.
      Management do not sometimes acknowledge your hard work and try to stretch your generosity,

      Advice to Management

      Be more approaching, and helpful. provide more positive feedback and acknowledge your hard working staff! Also, to the supervisors, assistant managers etc who have been promoted to their roles - do not abuse your authority and have a clique-like mentality protecting each others backs!

    10. "Personal Shopper"

      StarStarStarStarStar
      Former Employee - Personal Shopper in London, England (UK)
      Former Employee - Personal Shopper in London, England (UK)
      No opinion of CEO

      I worked at Harrods (More than a year)

      Pros

      Great Team and Management, nice shift hours.

      Cons

      Fast paced, pay isn't very good

      Advice to Management

      Keep up the good work