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    Harrods Reviews

    Updated 18 October 2018
    474 reviews

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    Full-timePart-time
    3.8
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Harrods Managing Director Michael Ward
    Michael Ward
    216 Ratings

    474 Employee Reviews

    Sort: PopularRatingDate
    Pros
    Cons

    • "The environment can be catty due to individual commission, long hours" (in 34 reviews)

    • "No development or career progression" (in 15 reviews)

    More Pros and Cons

    1. "Summer Sales Assistant"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Harrods full-time

      Pros

      - Good Discount
      - There is room to move up

      Cons

      - Very fast paced
      - Long hours

    2. "Great Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Account Assistant in London, England (UK)
      Current Employee - Account Assistant in London, England (UK)
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Harrods full-time

      Pros

      Give a chance to discover and develop yourself

      Cons

      Amaze the Customer
      Always be ready for extra miles
      Punctual, smart and smiley

      3. Join the Harrods team
      See Our Latest Jobs

    3. "Good"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      Pros

      They treat staff very nicely and the pay is good

      Cons

      If you work under commission it can be competitive

    4. "Harrods is like my home"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Harrods full-time

      Pros

      Brand values, benefits, pay, opportunities, training courses.
      I keep on returning back, Harrods feels like home and I’m proud to have been a Harrodian

      Cons

      Depends on management, some airport managers are awful

      Harrods Response

      10 Oct 2018 – GM Airports

      Thank you for taking the time to review your experience of working at Harrods, we really value your feedback. We’re pleased to read the positive reflections you have had. We continually work with our... More

    5. "Favouritism culture!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Former Employee
      Former Employee - Former Employee
      Doesn't Recommend

      I worked at Harrods full-time

      Pros

      Holidays
      Fair Salary
      Reasonable discount
      Pension contribution

      Cons

      Very hierarchical, almost school like.
      Staff are judged on personal appearance.
      Flexible working is not implemented properly, although a legal right.

      Advice to Management

      There is clear favouritism across all management levels.
      Loyalty is not respected in the company.
      Promotions are discreetly handed on a plate to inexperienced staff, this shows unprofessionalism, favouritism and lack of appreciation for hardworking, long standing employees.

      Harrods Response

      19 Oct 2018 – HR Operations Director

      Thank you for taking the time to leave a review. It would not be appropriate for me to comment on a number of issues you have raised in this forum. However, it’s clear from your review that you have... More

    6. "Temporary summer sales support associate"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      Approves of CEO

      I worked at Harrods part-time

      Pros

      Friendly environment and Good wage

      Cons

      You are always on your feet

    7. "Working at Harrods Part-time for 1 year"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Harrods part-time

      Pros

      Great pay for students
      33% Discount on most items and discounts on sale items

      Cons

      Not great pay for people trying to support families unless you're a manager.

    8. "Great Benefits"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Harrods full-time

      Pros

      Staff discount
      Amazing brand
      Good culture- friendly colleagues

      Cons

      Poor Management
      Lack of support
      I wanted to buy everything!

      Advice to Management

      Look out for your staff

      Harrods Response

      13 Sep 2018 – HR Operations Director

      Thank you for taking the time to review your experience of working at Harrods, we really value your feedback. We’re pleased to read the positive reflections you have had. We continually work with our... More

    9. "Former employee"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in London, England (UK)
      Former Employee - Anonymous Employee in London, England (UK)
      Recommends
      Neutral Outlook
      Approves of CEO

      I worked at Harrods full-time (Less than a year)

      Pros

      Diverse work force and interesting L&D opportunities. Good discount and flexi time / general benefits

      Cons

      Quite a lot of favoritism & backwards with regard to company culture.

      Advice to Management

      Be fair to all employees and listen to them.

      Harrods Response

      26 Sep 2018 – HR Operations Director

      Thank you for taking the time to review your experience of working at Harrods. We value your feedback. We’re pleased to read the positive reflections you have had. However, I read with concern the... More

    10. "good"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Harrods full-time

      Pros

      the discount was very useful

      Cons

      stuck up customers were annoying

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