Help Hope Solutions Reviews

Where do I begin. ABA is all about helping kids with ASD learn skills necessary to be successful in life- at home and in school. As with any helping profession, you should be able to safely assume the people working in the field to be kind, supportive, and respectful. Sadly, these are not words that accurately describe management at any of the three centers Help Hope Solutions has in the Dallas area. “A team is only as strong as its weakest link”, and unfortunately, the weakest links tend to be in leadership roles across centers. This company allows its employees growth opportunities, however, the selection/promotion process is not filtered or managed. Anyone can move up in this company without restriction. There are college graduates with prior ABA experience in RBT positions and people who have never attended and/or never completed any level of college in higher roles like team leads, coordinators, and supervisors. You just have to be a follower and you're a qualified candidate. Several people in leadership positions do not have any previous experience or training for those positions. Not one supervisor has had any type of leadership or management training before or after being promoted to supervisor. This has created several poorly maintained teams and a lot of disrespect toward and between employees. Management does NOT like to be questioned and will attempt to “push” you out if they feel you are questioning any process put in place or decision made. The training process is basically a time to show how well you absorb information after being told once, maybe twice. If you sink, you will be judged, talked about behind your back and your capabilities questioned without receiving any professional feedback to improve. Because of this, the clients end up being the ones who suffer. Least to Most intrusive restraints are used on clients across centers, however, there is no official restraint training employees are required to go to, resulting in continuous and lasting physical harm to therapists as well as sometimes unsafe restraints being used on clients. I’ve personally been told the owner does not want to spend the money for this training. RBT’s are also not allowed to give any truthful information about a client to their parents at pick-up UNLESS it is positive, and often incidences occur that are not logged and kept from parents by the direction of the supervisors. There is a strict "no gossip" policy, but there is no one worse than the management when it comes to gossiping about the staff, kids, parents, and each other. Employees who put in a notice of intention to leave (for any reason) are treated so unfairly, there wasn't one person (during my employment here) who fulfilled their 2 week notice. There were also multiple no call no shows who did not put in a notice, which is more a reflection of the company in my opinion. The turnover rate is far beyond what it should be and is continuously growing. It is truly a toxic environment to work in, and as a mental health activist, do yourself a big favor and keep looking. This job is not worth the mental and physical toll it will take on you.

If you want to work somewhere where you’ll learn the ins and outs of ABA, grow as a behavioral therapist, be appreciated and feel comfortable and enjoy/love your job, then this place is NOT for you! What you’ll really be getting is brushed off when you have questions, bullied if you have suggestions, gossiped about by supervisors, the owner, etc. to coworkers, other supervisors and the clients parents whether you’re still at the company or not. You’ll be thrown under the bus for things completely out of your control. You’ll hear higher ups complaining about/ gossiping about the kids. There’s absolutely no support and the second you walk through the door, you’re being set up to fail. You can’t even speak to someone in confidence because your conversation will spread like wildfire through a text to other supervisors. The supervisor cares more about being on her phone, going out to lunch for 2-3 hours, or leaving early to go get a tan or whatever it is she does. Need a question answered? You’ll be lucky if you ever hear back. Have an emergency? Close your eyes, spin around three times and whoever you grab will probably be more help than the supervisor because she’s never around anyway and neither is the bcba. Toys are broken to pieces, books are ripped and kids are bored out of their minds with nothing to play with and the people who could do something about it don’t and they don’t seem to care anyway. There’s no structure in this place. It’s not worth the stress. Any positive reviews on this place are definitely written by probably a manager. Do yourself a favor and go literally ANYWHERE ELSE because this place is an absolute disaster/nightmare/whatever. You pick. If I could give this place negative stars, I would. And then I’d double it.