Workflow and both file and office management are bad, leading to a lot of crunch time and bad hours, lack of systems and processes for many things, and where there are processes, they are not efficient, leading to a lot of time spent on administrative work, IT support and systems are outdated and inefficient, human capital is not valued, there is no investment in associates, lack of clear expectations at different PQEs, no career advancement, so everyone ends up leaving, no performance reviews or feedback, lack of leadership and direction on files, big picture toxic dynamic between different interest groups in the firm e.g. partners, associates, office management.