Lucky Strike Entertainment reviews about "staff"

Work/life balance was horrible. Any serious complaints or discussions that were had with the gm were met with “promises” which were quickly forgotten about or “never even discussed. The level of pettiness from upper management was insane. You say you’re putting your notice in and some are met with demotion and lack of hours during their final weeks of employment. Getting time off was a hassle because we weren’t ever staffed properly and almost every request of mine and others was denied. Anytime kitchen equipment broke or there was an issue was leaks with the old roof, all of these concerns would get brushed off until the health department makes their visit and we got dinged everywhere because of it. If you were someone who’s been there a long time….. expect to work every holiday. Sales loves to books parties with large menus day of with no head up which are always placed after our Sysco delivery deadline/drop of days which left me scrambling to go to the store to with no time to prepare for other day to day things. All the gm’s loved to feed you “promises” to keep you “happy” so they don’t have look for new people. We had no kitchen manager or “executive chef” for over half a year and all their responsibilities got thrown on me for no compensation through the time period and through our peak season. Prices for food are abysmal when you actually see how much it costs to make a platter of food compared to what they charge customers… it’s disgusting. Especially the sliders…

Poor management, low pay, no work life balance and always under staffed.

Antiquated POS system but still runs smooth

Serving positions are only part time, Lack of direction, Favoritism, almost zero communication, only one side of the lanes makes money, Unrealistic expectations without proper knowledge of situations, both employee and manager alike. Tablets and computer systems completely different. Day shift and night shift are polar opposites. Prepare to clean EVERYTHING, and be exhausted if you close. The upper management can be quite prickly. With lots of favoritism. Don't assume everyone who is nice to you, is your friend. Especially if they have worked there a very long time. They have seniority. Most of them are longtime friends with management or otherwise and WILL talk about you. They don't care how hard you work, just how much money you can make them.

EVERYTHING else. The upper management (district and up) are the worst I've ever worked with. All this company cares about is upsale numbers on tertiary things like arcade cards and seasonal promotions. In recent years they've hired a ton of new DMs and RMs that all come from restaurant backgrounds, so that tells you the direction they're looking to move in. Their emphasis on a *temporary seasonal* promotion is so insane that the vice president of the company has been visiting centers telling GMs to fire employees who aren't hitting the sales goals on that temporary seasonal promotion. They don't care about bowling at all, just sales on promotions and food/bar items. I've never seen a business so hilariously apathetic towards the industry in which it operates (bowling). Pinnacle of greed, and if I didn't know any better I'd say it's a competitive sport for corporate employees to see how miserable they can make the job for in-center workers.

They have been cutting hours like it’s a hobby. We started losing all our part time staff, because they were quitting because they weren’t getting hours and the managers were being forced to work multiple positions to make up for the lack of staff

Anything above a district manager does not care for you! At all! They have a habit of hiring friend and then somehow become untouchable. You don’t get the support you need.

This job should be straightforward, but constant changes from upper management and a lack of consistency make it unnecessarily difficult. Priorities shift frequently—what we’re focusing on, how we’re expected to sell, and even who to turn to for support. Just as you adapt to one process, it’s changed again. The company places a heavy emphasis on revenue, often at the expense of employee support and retention. Pricing is high compared to the actual cost of products, yet employees are not compensated in a way that reflects the revenue they generate. As a Sales Rep, I consistently brought in revenue equal to—or exceeding—my annual salary on a monthly basis. High pricing also creates challenges with customers. For example, shoe rentals are priced at a level that many guests push back on, despite the relatively low cost of the product itself. This makes selling more difficult, yet frontline employees are often blamed when guests hesitate. The commission structure was changed in an effort to drive revenue, but with already elevated pricing, it became harder to sell even basic lane reservations, let alone full events with food. The 21% event fee is especially frustrating, as a portion of this previously went to event servers as gratuity and now goes directly to the company, impacting both staff morale and guest perception. On-site teams are frequently understaffed and overextended, leading to high turnover at the center level. There is also little cross-training between sales and on-site teams, which can result in miscommunication and frustration on both sides. Sales reps are trained to sell events, but not fully on how they are executed, leaving on-site teams to fill in the gaps without adequate information. I once genuinely enjoyed working for this company, but over the past few years the culture has declined. Job security concerns at the management level and a lack of focus on work-life balance have taken a noticeable toll. Overall, I would not recommend this company as an employer. It may be a fit for those comfortable working in a highly numbers-driven environment, but those looking for stability, collaboration, and employee-focused leadership may want to look elsewhere.

They tend to cut staff on the shift often.