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We are sorry to read that your onboarding experience was not up to our standards. We thank you for the feedback and we already have done some improvements that can work in favour of improving the experience for the Members:
- We have hired a Head of Practice for Mission Central. The objective is to implement good practices for Squad Leads and Tech Leads to succeed in their missions, in collaboration with the Members.
- —> All our Leads now go on a “mission onboarding training” prior to the mission to start or prior to their assignment to ensure they know their role and responsibilities towards the team, towards the client and to ensure the mission’s success
- —> Each Lead is responsible for onboarding their team Members and walk them through the process.
- We have separated the vetting process to be part of the Network and the vetting process to be part of a mission. The objective is to have a general assessment based on the knowledge of the main skills of an engineer, and then, a specific assessment based on the knowledge of the skills required to succeed on the mission.
- Thanks to adding a Talent Success Specialist to our team, when a Member is not comfortable on a mission, they can reach out to our Talent Success Specialist and we will start our process to ensure a smooth transition to a new mission. This is a free resource we offer to all of our assigned members.
Thank you for putting a lot of effort in providing us with constructive feedback. We want to hear more about it, we encourage you to reach out to our Talent Success Specialist.