NSPCC Childline reviews in London

Recent strategic changes initiated by senior management have created a very challenging environment. There is a new, intense focus on quantity over quality, which puts practitioners and volunteers under immense pressure and risks diluting professional standards. ​This has had a significant impact on employee wellbeing, with many colleagues struggling with stress and poor mental health due to a lack of essential support like clinical supervision and a poor employee assistance programme - in addition, shift patterns and difficult annual leave processes impact this further. Feedback from experienced staff often feels dismissed if it doesn't align with senior management's narrative. These service changes have unfortunately led to a high turnover of staff and volunteers, and limited responsibility for any service issues from decision-makers. Many dedicated, long-term colleagues are now seeking new jobs at a rapid rate, while new practitioners are being onboarded very quickly leaving them feeling unconfident and unskilled.

Almost all Managers and some long-standing staff members bully others and so unprofessional. Terrible employer and management at Childline. Seriously incompetent, useless and self-centred managers who don't care about the service, staff wellbeing or supporting staff at all. Managers act feel self-important and making decision that favorable to their select few preferred staff members. Friendships between managers and some staff mean theres a lot of biased and unfair decisions, opportunities and working practices. Some staff have experienced concerns about racism by some managers and staff. Far to many bad experiences so I decided to leave this stressful, toxic and negative work environment. No work life balance possible due to lots of unsociable and changing work hours. Illegal work practices as dont faciliate staff being able to have breaks on a daily or regular basis due to poor staffing ratio and managers never interested to manager staffing issues or step in to help. Complaints about managers and staff are not taken seriously or result in any improvements in work environment. No induction, training or support provided. Poor pay. No progression unless you are best friends with certain managers. Would neverrecommend anyone working here and made right decision to leave when I did.