Reviews by job title

32 reviews
1.0
19 Apr 2023
Recommend
CEO approval
Business outlook

Pros

Team was good. Nice people, although not always available for help and most seemed pretty miserable. Wage is top-tier for northern companies. (Although this doesn't matter much anymore as remote working has forced northern companies to try and match the south).

Cons

Your monitored by upper-management 24/7 with 'active track' so they can watch your screen while you work from home. Your forced to remote into a pc on there site, meaning your typing and work speed is therefore limited by wifi connection, if your having problems with your wifi they won't care, and just think your lazy. While your offered a '1 day a month in office' contract, your will be attacked by upper management to come into the office as much as possible. more of a hassle if anything. The code sucks, or at least the codebases i worked on did. All legacy php, everything thrown in one class, horrible to work with. makes work harder. and is about 30 years behind in terms of modern tech standards. You will be given a windows pc which is ripped straight out of a kids primary school and all 2nd hand hardware. (My keyboard has the stands on the back ripped off with some keys letters missing [Still had the key, just faded off]) Says 9-5, but you will be required to be online at 8:45 to join a scrum meeting outside of your listed hours. Like. WHY!? Too many scrum meetings, you don't need a daily update on every small issue. that as well you have another weekly meeting with your top manager about your progress. Like christ. give it a break. got told it was because the devs wanted it but from the people i spoke too this is a direct lie. They offer minimum benefits for days off, Holiday pay, and parking, you can't park unless you've been there 5 years. you'll be forced to park 10 mins away and walk. You can't take holiday anytime you want, you need to give 2 weeks notice. YOUR SPECIFICATION Sheets are horrendous. You'll be given a spec to work towards, however, everything they write on it is open to interpretation and you can't just tackle each issue how you want. upper management wants it all done in a specific way, so you'll find yourself on calls more often than not trying to figure out exactly what they need. (I KNOW This is standard practice for most dev work, but at one call, it was over the top and the specifications are all rushed out). you HAVE to get the information otherwise you'll get a testing 'failure' with nothing to do with the code being broken, just being you didn't do exactly what they asked. and if you get these 'failures' your manager will be grilling you and talking to you like your a child and will treat you like awfully. Honestly, if you're still reading this, one call insurance is the last company you should work for as a dev. I warn any future devs on going for this as i haven't even listed out all my main issues. Here's a quick list. 1. Uninspiring issues 2. Horrible managers. 3. Horrible codebase 4. Horrible issues. 5. Horrible equpiment 6. Horrible support. 7. horrible benefits. 8. 1995 mentality towards work 9. forced into the office 10. No trust for employees 11. horrible tech stacks with no sight of improvement (This is different if you work on the better projects) 12. no sympathy. 13. forced to go to socials(Forced as in, you will be given the cold shoulder if you're not turning up all the time to events) 14. DON'T WORK ON CLAIMS It hard to be motivated for a job that gives you nothing, works awful, and its not that inspiring or innovative. if you want to survive in this industry you need to find somewhere that keeps up to date with tech. and holds its morals with what it gives its workers and the environments they create. About a month in i'd already lost all motivation to try, I knew i'd made a mistake with the company, I tried to continue to get motivated but if the work was not there and it doesn't click you'll never improve properly. Its easier as a junior to turn up as you don't know what to expect from a developer job. but the second you change to a better tech focused company you'll realise how backwards OneCall Really is.

2.0
28 Mar 2023
Recommend
CEO approval
Business outlook

Pros

Staff that work there are decent. Pays on time

Cons

No wage progression. No employment progression unless into team manager role. Will regularly adjust benefits, targets and tier pay with only a week (or less) notice. Senior management will happily string you along with promises of upcoming changes / wage reviews etc. that never happen.

5.0
15 Nov 2023

Amazing

Recommend
CEO approval
Business outlook

Pros

This is such a great company to work for, the company and its managers are fully supportive and there is lot of chance for progression here if you work hard at your role. The company benefits are amazing. There company culture is great, and the atmosphere is lovely. I thoroughly enjoy working here and believe it's going to create a good future for myself and my family.

Cons

I haven't yet found any cons from working here.

1.0
8 Dec 2023

Average

Recommend
CEO approval
Business outlook

Pros

Easy location to get to

Cons

managers and staff all gossip Dodgy pay system Salary not as advertised

avatar
One Call Insurance Response
2y
Thank you so much for taking the time to write a review. We appreciate all feedback both positive and negative. We would like to wish you good luck with your future career Thanks again
1.0
29 Mar 2022

No trust or care for those in service

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Development if your face fits, internal management training is good for your CV

Cons

I felt undervalued and under appreciated. Expressed several times that I wanted to develop within the company to be told your not a manager so it isn't open to you or that I should concentrate on other things (gave me the impression that there wasn't a care for what I wanted) Mental health is a secondary thought, alot of push to recognise it but not support given to those that suffer (this also includes being demoted from senior positions if you express that you suffer from mental health illness/issues) Some senior management make it abundantly clear that they only care about them/their favourites but isn't addressed by those that manage them For a broker that has been operating for a number of years they still have the mindset of a new company which leads to heavy micromanagement of both advisors and manager's with little to no automation across the board Promotes internally for management which is good for those part of the company but this means the same issues arise constantly with no real sight of change Wage is described as 'reasonable' but its far below the average for the industry Gave many years to this company with no offer/incentives to keep me employed which made me feel even more undervalued and 'just a number'

avatar
One Call Insurance Response
4y
Thank you so much for taking the time to write a review We request all staff to complete culture reviews and request feedback on how the company performs regularly and we also send staff that choose to leave to complete an exit review form, can I ask that you complete this so that we can gather the information and investigate your comments. There are many progression routes within the company, dependant on your perofmance, so I cant advise why this option wasnt available to you without checking your file so I would like to check that if you can provide your details it would be appreciated. Regarding Mental Health we have our own Mental Health Champions within the business and created this group of people over recent years as we are aware of the increase in people suffering with this, we also train our managers so that they can assist all staff with any issues. I can confirm it certainly is not something we would demote somebody for - again I would ask you to provide evidence of this so that we can investigate your comments. We do appreciate your comments and again I would encourage you to provide us with more feedback so that we can investigate We would like to wish you good luck with your future career Thanks again
1.0
26 May 2022

Corruption

Recommend
CEO approval
Business outlook

Pros

Getting a new job to escape this corrupt company

Cons

Managers bully employees and senior management instruct them to do so especially if you dare question the ethics and conduct of the company. Onecall Claims should not be in same building but they clearly are ! The corruption is rife and not even hidden it’s in plain sight The only thing that matters is profit Company based on lies and corruption

avatar
One Call Insurance Response
3y
Hello, thank you for taking your time to leave us a review, we always appreciate honesty and use these reviews as an opportunity to continuously receive feedback and continue progressing out culture and offer the best work environment that we have always strived for. Bullying allegations or similar reports that may be brought to the companies attention are taken seriously and the relevant actions are taken as this goes against our company policies, culture and we have no allowance for this from employee of any skill set towards any other employee, consumer or member of the public. We pride ourselves on ensuring our work place is an enjoyable and safe environment for everybody. The company values are practiced across all of our Group and these are inducted in week one, and seen across all staff of all areas daily with pride. We value yourself on great consumer outcome, great service, great support and wellbeing to all colleagues and all of the between positives. One Call insurance and One Call Claims are separate business' in separate buildings in Doncaster. I hope this helps correct your misguidance; Thank you for taking your time on this review.
5.0
19 May 2022
Recommend
CEO approval
Business outlook

Pros

Matt, the trainer that i had made the training that i had easy to understand as i progressed through the training. When i didnt understand something he would go back to the question i asked and make his answer tailored to me making it easier for me to understand. while being at One Call Claims everyone is really easy to get along with, if i ask for help be it another agent, manager or training anyone will help. everyone gets along very well, they are a little completive with certain things but that is a good thing.

Cons

The car park is a bit inadequate, it is not on a first come first serve basis they are all designated parking

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One Call Insurance Response
4y
Thank you for your review, it's nice to hear you had a positive experience with us. I will pass this review onto the training team, they are a great bunch. Wishing you all the best with your future career.
5.0
17 Jan 2024

Career progression

Recommend
CEO approval
Business outlook

Pros

Started at One Call a year ago and already been on a course of excellence to become a manager and learn each department to develop my skills. Different roles to suit your needs Support all the way through

Cons

I wouldn’t say there is any negatives.

5.0
19 Aug 2025

Love my job

Recommend
CEO approval
Business outlook

Pros

Hard work is always recognised within the workplace, great bonuses, great leadership courses COE, fantastic managers and trainers, plenty of overtime. good practices and procedures. Monthly incentives for teams and individuals. Great support for peoples wellbeing, The people that work here become more than colleagues.

Cons

Pay, the wages for some the basic pay is not enough especially for what they do, Sometimes it can be hard for people to meet bonuses, sometimes it can be a little unrealistic for targets.

5.0
2 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Great atmosphere, very good progression availability is all managers are made internally not hired from elsewhere, ability to choose your own wage with overtime pay at £20 p/h with uncapped earnings, yearly bonus, work events, charity events

Cons

Takes time and patience to fully develop, as the job can be demanding in some areas, the only way to progress is to have patience with yourself and get to know the systems

Viewing 1 - 3 of 32 Reviews

Glassdoor has 198 One Call Insurance reviews submitted anonymously by One Call Insurance employees. Read employee reviews and ratings on Glassdoor to decide if One Call Insurance is right for you.