One Call Insurance reviews about "training"

Poor pay, poor management, poor organisation, small car park

Communication from management is sometimes lacking Favouritism

Absolutely shocking experience I started employment February 2020 at One Call Claims, completed my workplace training and was put on the phones to take first notification of loss calls, 2 weeks later lockdown happened and all employees were furloughed in line with government guidelines, was advised we would all receive furlough pay and that we were to return back to the office as soon as they received news from the government Payday arrives, and I discover that no furlough pay has been paid to myself, only to find out an hour or so later that I wasn’t eligible for any furlough pay due to one call not getting my details to HMRC in time, of course at this late stage all of the part time jobs and supermarkets etc had been taken up by others that needed to get by through the lockdown. Myself along with the 7 others who started at the same time were left without any wages to get through the lockdown, with no help whatsoever from the company. Government restrictions started to lift and we were brought back in. Couple of months later I progress onto another team where I constantly hit the highest tier (gold) for 3 months, awarded start of the month. Coincidentally the powers that be at the top decide to then change the SPI’s that you had to hit so it was nigh on impossible to even hit the middle tier I imagine that they had not factored in that I was on the upper end of minimum wage (due to being over 23) and compared to majority of the workforce being under 21, the gold tier payment had cost them more to pay myself, so the only way to stop paying extra is to change the tiers. I did question this at the time with senior management but this did not warrant me any favours. One call were subject to a cyber attack which meant they couldn’t operate but due to a clause in everyone’s contracts, meant that they could temporarily put people on forced leave and didn’t have to pay for the time that you were off, so be wary of this too Due to the tiers being nigh on impossible to hit, I decided I wanted to move to a different team, so I started in a post on the broker side of the group ‘one call insurance’ once I had moved over I then was told that any notice period that I would have to work (if I found employment elsewhere) was 3 months, this of course was non negotiable and that then it was too late to say no. About 8 months later in the new year, i developed a back injury, due to time off I was informed that I would lose my attendance allowance (the monthly £100 bonus that they pay each month) for the full year. I wasn’t quite sure how they agreed that this was fair as you cannot help being ill/injured. With all the stress I had also developed shingles, management did nothing to support this and just shunned it off as if it wasn’t a genuine medical concern Thankfully I managed to find gainful employment elsewhere a couple of months later, where I feel genuinely appreciated, paid fairly and my mental health and wellbeing is the best it’s been for a good few years. The company also attempted to deduct £250 off of my final wage saying this was for my staff door fob and computer equipment, where in fact this was all accounted and signed for when I left, so unsure why they thought to try take it from me, I did manage to get the money refunded but this was after showing them concrete evidence so they didn’t have a leg to stand on…so make sure that when you leave you have everything documented In short, the worst job I’ve had, I wouldn’t return here even if it was the last job on earth

If you haven't worked in an office environment before the job can get stressful

None that I can think of

Limited career growth – There’s no clear path for progression, making long-term growth within the company difficult. Unpredictable targets – The goalposts for performance tiers and targets constantly shift, making consistency hard to achieve. Frequent department changes – You don’t stay in one department for long, and just as you get comfortable, you’re moved to another, disrupting familiarity and workflow.

- I don't really have any cons to add to this review, I'd say the only thing that could maybe be classed as a con is the feeling of responsibility that comes with the job role, which some people may find quite off putting and pressuring. However that is down to opinion of the individual.