Pros
You meet a few genuinely good people with big hearts just trying to survive the chaos.
Cons
If you value your self-respect, work ethic, or mental health, do not work here. I’m writing this because I wish someone had warned me. The biggest issue isn’t your coworkers or the managers—it’s the ownership, especially one owner acting as the director who has no insurance knowledge, no business background, no leadership skills, and no qualifications to be running anything. This person is the root of the toxic culture: creating drama, playing favorites, and manipulating metrics to push their own agenda. It feels more like a high school clique than a workplace. The other three owners just look the other way. Two live out of state and are barely involved. The one who is local says nothing. Instead of fixing the problem, they blame the staff for everything that goes wrong. Your job is to pressure insurance companies, even when adjusters clearly say the charges are non-compliant or not covered. You’re told to push anyway, which puts you in an unethical, uncomfortable position. When it backfires? You’re the one who gets blamed. They say the company is growing—but it’s not. It’s shrinking. The insurance industry doesn’t take them seriously anymore. They’ve lost clients, they’ve lost credibility, and they’re bleeding good employees. The truth is, they only keep people who will blindly follow orders, put up with abuse, and have low self-esteem—people who feel stuck and like they can’t get a job anywhere else. It’s like they recruit the rejects of the workforce on purpose so they won’t be challenged or questioned. If you’re smart, strong, experienced, or ethical—you will either leave, or they’ll find a way to push you out. Hard work and integrity mean nothing here. Even the insured customers are harassed, which is just embarrassing. There’s no professionalism, no accountability, and no respect—for anyone. Final word: This place is a joke. It’s toxic at the top, and it trickles down fast. Don’t fall for their fake promises—you deserve so much better.