The senior management team is often disorganized and at times hostile, maintaining a significant distance from day-to-day operations while believing they have a clear understanding of customer needs. They expect long hours and unwavering commitment but offer little in return, including minimal support for work-life balance. There is a persistent challenge in securing time off, compounded by a lack of product training and resources. Additionally, the team frequently shifts priorities and job responsibilities, creating instability and confusion in roles and expectations.