PetSmart Reviews

Updated 3 Mar 2021

To filter reviews, or .
3.4
55%
Recommend to a Friend
51%
Approve of CEO
PetSmart CEO J.K. Symancyk
J.K. Symancyk
563 Ratings
Pros
  • "Working with animals is fun, schedule is flexible(in 456 reviews)

  • "Fantastic work for a college kid with a future in animal work(in 187 reviews)

Cons
  • "Poor management that did not care for the animals' safety as much as the bottom line(in 469 reviews)

  • "Prone to dealing with misbehaving dogs(in 286 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. Featured Review
    Helpful (40)

    "Amazing company, culture and people."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     in Sparks, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart

    Pros

    As a 15 year associate, I can confirm that PetSmart does a fantastic job at growing and developing their people! Love the company, our values, and our culture. JK (CEO) has done a fantastic job at providing clear direction and guidance to the company and I am proud to work for PetSmart!

    Cons

    Honestly, having a tough time coming up with one. Great company discounts, great salary, great people to work with.

    Continue reading

    PetSmart Response

    March 9, 2020Social Media Community Manager

    Thank you for your review and for 15 years at PetSmart! I'm thrilled you've found life at PetSmart to be fulfilling and fun! Thank you for all you each day for your fellow associates, pets and pet parents.

  2. "Associate"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Pet Care Specialist in Matgoda
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at PetSmart part-time for more than a year

    Pros

    Loving community, we try to get customers not abuse animals we sell, we take the animals to the vet, we’ve gotten great with treating wet tail, we’re all passionate about the animals.

    Cons

    Not good pay, we get bashed for trying to stop customers from buying an animal to abuse, horrible vendors .


  3. "Feedback about the company"

    3.0
     

    I have been working at PetSmart for more than a year

    Pros

    Good Environment to learn in life

    Cons

    Slow growth process, salary low

  4. Helpful (1)

    "Part time hourly cashier"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Part Time Cashier in Chennai
    Recommends
    Negative Outlook
    No Opinion of CEO

    I have been working at PetSmart for more than a year

    Pros

    If you love animals, this is the place to work. Always something cute, fluffy, or exotic walking through the door. You may see a baby kangaroo, a snake, a lizard, or even a pig walking around. And you'll come to know the regular customers and their pets by name.

    Cons

    It can get very loud at times in the store, especially on weekends when it's so busy, you have rescue animals up for adoption, dog training, and just utter chaos at times. Throw in a bunch of kids (and sometimes adults) playing with the squeaky dog toys, and throwing the dog frisbees and balls around and it's the perfect combination for a major headache! And, a lot of times the pet parents don't avail themselves of our oops stations and leave us with "surprises" throughout the store.

    Continue reading
  5. "*"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales 
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at PetSmart part-time for less than a year

    Pros

    Takes good care of its pets

    Cons

    No innovation, no forward thinking, a massive amount of inefficiencies, poor incentive to work hard given they don’t like to give raises

  6. "Amazing"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Lead Pet Care Specialist 

    I worked at PetSmart full-time

    Pros

    Best job, great company to work for.

    Cons

    None, this was the best job.

  7. "great job to work if you love pets"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 

    I worked at PetSmart part-time

    Pros

    open work schedule and friendly place to work

    Cons

    a great job to work

  8. "Idk"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Pet Care Specialist in Middletown, NY
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at PetSmart part-time for more than a year

    Pros

    They are very flexible with scheduling

    Cons

    They work you hard but I like it

  9. "The dogs were like free therapy"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - PetSmart Dog Bather and Stylist Assistant in Delran, NJ
    Recommends

    I worked at PetSmart part-time for more than a year

    Pros

    Dogs. Everything is building to becoming a stylist

    Cons

    Expect to be soaking wet near constantly.

  10. "Good job"

    5.0
    Former Employee - PetSmart Pet Care Associate in Lafayette, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PetSmart part-time for more than a year

    Pros

    Good schedule. Good pay. Good benefits

    Cons

    Not much on the way of cons honestly

    Continue reading
Viewing 1 - 10 of 5,622 English Reviews

Work at PetSmart? Share Your Experiences

PetSmart logo
or