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    PetSmart Reviews

    Updated 24 Jan 2020

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    3.2
    48%
    Recommend to a Friend
    48%
    Approve of CEO
    PetSmart CEO J.K. Symancyk
    J.K. Symancyk
    298 Ratings
    Pros

    • "Working with animals & learning about safety" (in 390 reviews)

    • "If you're interested in animal care, you get to learn a lot" (in 167 reviews)

    Cons

    • "Most animals like the peanut butter" (in 406 reviews)

    • "You do have to clean up after dogs if owner’s refuse to pick it up or just leaves it" (in 246 reviews)

    More Pros and Cons
    1. Helpful (1)

      "Part time hourly cashier"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Part Time Cashier in Chennai
      Recommends
      Negative Outlook
      No Opinion of CEO

      I have been working at PetSmart for more than a year

      Pros

      If you love animals, this is the place to work. Always something cute, fluffy, or exotic walking through the door. You may see a baby kangaroo, a snake, a lizard, or even a pig walking around. And you'll come to know the regular customers and their pets by name.

      Cons

      It can get very loud at times in the store, especially on weekends when it's so busy, you have rescue animals up for adoption, dog training, and just utter chaos at times. Throw in a bunch of kids (and sometimes adults) playing with the squeaky dog toys, and throwing the dog frisbees and balls around and it's the perfect combination for a major headache! And, a lot of times the pet parents don't avail themselves of our oops stations and leave us with "surprises" throughout the store.

      Show More

      Advice to Management

      The new direction the company is taking has shifted the main focus off of the important things, like excellent customer service and prompt but courteous check out, to forcing sales of dog training classes and puppy kits. They're cutting hours of the ones who can't make customers buy what they don't want or can't afford, and are threatening to fire those that aren't in "compliance". As a result, they will lose dedicated, caring employees, and eventually customers with this forceful strong armed sales approach. I certainly won't return to shop at any place where I can't walk around the store free of what I consider to be harassment. When you tell one person "no thank you, I'm not interested", only to turn a corner and have yet another person try to sell you the same thing, you lose customers. Let people decide on their own whether to buy these classes and puppy kits, and turn the focus back around to taking care of the pet parents.

      Show More
      PetSmart2016-04-17

    2. "Feedback about the company"

      StarStarStarStarStar
       

      I have been working at PetSmart for more than a year

      Pros

      Good Environment to learn in life

      Cons

      Slow growth process, salary low

      PetSmart2017-12-30
      3. Join the PetSmart team
      See Our Latest Jobs

    3. "Stock"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Stockroom Assistant in Troy, MI
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at PetSmart part-time for more than a year

      Pros

      Great management, flexible hours, tons of cute animals

      Cons

      Pay is okay, education on products to all workers should be more of a focus.

      Advice to Management

      Keep up the good work

      PetSmart2020-01-24

    4. "Best place I've ever worked"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Cashier in Ottawa, ON
      Recommends
      Neutral Outlook
      No Opinion of CEO

      I have been working at PetSmart part-time for less than a year

      Pros

      I wanted an environment without toxicity and I found it here. The staff are real people and very welcoming and great to work with. This is my post-hi-tech stressful life job and I love it. The managers really excel at building on my strengths and understanding my weaknesses and helping me with those. Oh... and I get to cuddle puppies.

      Cons

      It can be hard to interact with bad pet parents. I do my best to subtlety help correct things like under (or OVER) feeding, mis-use of choke collars and more serous things like physical punishment of dogs. But overall, I have a lot of colleagues who can come and provide expect advice and generally we can educate the owner. Oh, and pet parents who gladly let their dogs poop and pee on the store floor and ask me to clean it up. lol. yeah....

      Show More

      Advice to Management

      Let the cashiers in as part of the front of the house set up. We know what people are looking for More cross training. Empower the cashiers.

      PetSmart2020-01-23

    5. "Great job"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Petsmart PetsHotel Associate in Marlton, NJ
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at PetSmart part-time for less than a year

      Pros

      Love the animals and great staff

      Cons

      Hours are a little weird for me

      Advice to Management

      Add more flexibility

      PetSmart2020-01-21

    6. "Progression"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Supervisor in Vancouver, BC
      Recommends
      Neutral Outlook
      No Opinion of CEO

      I worked at PetSmart full-time for more than a year

      Pros

      Easy enough to progress through hard work.

      Cons

      Customer (pet parents) are a nightmare to deal with.

      PetSmart2020-01-19

    7. "I enjoyed it"

      StarStarStarStarStar
      Former Employee - Sales Associate 

      I worked at PetSmart full-time

      Pros

      Dogs and cats relieve your stress

      Cons

      picking up dog poop is not enjoyable

      PetSmart2020-01-17
    8. Helpful (1)

      "It's a nice place to work if you need the benefits"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Dog Groomer 
      Recommends
      Neutral Outlook
      No Opinion of CEO

      I worked at PetSmart full-time for more than a year

      Pros

      It was a nice place to work . The pros are that you have paid benefits. Also, if you have a good team and leadership, it can be nice to be part of a big shoe box corporate employer.

      Cons

      Lack of communication between management and employees is frustrating. You do not have any freedom for much creativity because of all the policies and rules. While some are there for there protection for you, the customer and the company, some are just too ridiculous. I have had the opportunity to work for both PetSmart and a private salon, and I prefer a private salon.

      PetSmart2020-01-11

    9. "Decent job"

      StarStarStarStarStar
      Current Employee - Stylist Apprentice 

      I have been working at PetSmart part-time for more than a year

      Pros

      Get to interact with dogs all day, easy going environment.

      Cons

      Can be straining on the back, expect scars from dog bites and scratches, not every dog will be easy, not the best pay, no benefits for part time.

      PetSmart2020-01-12

    10. "Worst retail experience in 25 years"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Merchandise Inventory Leader in San Jose, CA
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at PetSmart full-time for more than 3 years

      Pros

      Working with associates who cared about the animals.

      Cons

      Poor management, severely understaffed, zero work life balance, poor pay for workload. Human resources is only interested in protecting the company not the staff.

      Advice to Management

      Listen to your team, and follow company policies across the board. When important issues are brought up, address them instead of ignoring thrm.

      PetSmart2020-01-24
    Found 4623 reviews
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