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    PetSmart Reviews

    Updated 18 Oct 2019

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    3.2
    StarStarStarStarStar
    Rating TrendsRating Trends
    50%
    Recommend to a Friend
    48%
    Approve of CEO
    PetSmart CEO J.K. Symancyk
    J.K. Symancyk
    256 Ratings
    Pros

    • "Working with animals & learning about safety" (in 377 reviews)

    • "If you're interested in animal care, you get to learn a lot" (in 163 reviews)

    Cons

    • "I do wish we didn't sell enclosures that weren't good for the animals (i" (in 397 reviews)

    • "You do have to clean up after dogs if owner’s refuse to pick it up or just leaves it" (in 234 reviews)

    More Pros and Cons
    1. Helpful (1)

      "Part time hourly cashier"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Part Time Cashier in Chennai
      Recommends
      Negative Outlook
      No opinion of CEO

      I have been working at PetSmart for more than a year

      Pros

      If you love animals, this is the place to work. Always something cute, fluffy, or exotic walking through the door. You may see a baby kangaroo, a snake, a lizard, or even a pig walking around. And you'll come to know the regular customers and their pets by name.

      Cons

      It can get very loud at times in the store, especially on weekends when it's so busy, you have rescue animals up for adoption, dog training, and just utter chaos at times. Throw in a bunch of kids (and sometimes adults) playing with the squeaky dog toys, and throwing the dog frisbees and balls around and it's the perfect combination for a major headache! And, a lot of times the pet parents don't avail themselves of... our oops stations and leave us with "surprises" throughout the store.

      Show More

      Advice to Management

      The new direction the company is taking has shifted the main focus off of the important things, like excellent customer service and prompt but courteous check out, to forcing sales of dog training classes and puppy kits. They're cutting hours of the ones who can't make customers buy what they don't want or can't afford, and are threatening to fire those that aren't in "compliance". As a result, they will lose... dedicated, caring employees, and eventually customers with this forceful strong armed sales approach. I certainly won't return to shop at any place where I can't walk around the store free of what I consider to be harassment. When you tell one person "no thank you, I'm not interested", only to turn a corner and have yet another person try to sell you the same thing, you lose customers. Let people decide on their own whether to buy these classes and puppy kits, and turn the focus back around to taking care of the pet parents.

      Show More
      PetSmart2016-04-17

    2. "Feedback about the company"

      StarStarStarStarStar
       

      I have been working at PetSmart for more than a year

      Pros

      Good Environment to learn in life

      Cons

      Slow growth process, salary low

      PetSmart2017-12-30
      3. Join the PetSmart team
      See Our Latest Jobs
    3. Helpful (3)

      "Good part time, not much for full time"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Bather 
      Recommends
      No opinion of CEO

      I worked at PetSmart part-time

      Pros

      Good group to work with, rare to find a group I'd like to hang out with outside of work, but I am still friends with several of my old coworkers! Great clients, loved seeing my regular pups and their owners!

      Cons

      No chance of full time as a bather Was promised the grooming academy, but after a year I had to move on due to lack of hours and money every month Over scheduling was rough, with all the quick services Bathers were required to do no matter how idle the groomers were.

      PetSmart2019-10-13

      PetSmart Response

      October 14, 2019 – Social Media Community Manager

      Thank you for the review! We couldn't agree more - it's our colleagues, pets and pet parents who make PetSmart such a special place. We always appreciate hearing feedback from our associates and appreciate you taking the time. Please know, you can also share your thoughts via the CareSmart line at 1-800-738-4693. We appreciate you sharing your experience!

      Show Less

    4. "Too much stress for little pay"

      StarStarStarStarStar
      Former Employee - Professional Bather 

      I worked at PetSmart part-time for more than 3 years

      Pros

      The people are great to work with You get to work with dogs

      Cons

      Corporate has a say in everything for none of them to have worked in a salon

      PetSmart2019-10-18

    5. "Room to grow"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Salon Leader 

      I have been working at PetSmart full-time for more than 10 years

      Pros

      Development plans for interested workers

      Cons

      Ain’t no 9-5 gig yall

      PetSmart2019-10-14

      PetSmart Response

      October 16, 2019 – Social Media Community Manager

      Thank you for taking the time to review and share your experience. We're thrilled you've found life at PetSmart to be fulfilling with advancement opportunities. Thank you for all you each day for your fellow associates, pets and pet parents!

    6. "Great place to work!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - CEL in Hilton Head Island, SC
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at PetSmart full-time for less than a year

      Pros

      Great atmosphere with pet parents and associates. Steady work, fun. Pay was good too.

      Cons

      Some management need more involvement and less office time.

      Advice to Management

      Be more involved with employees and less time in office

      PetSmart2019-10-14

      PetSmart Response

      October 14, 2019 – Social Media Community Manager

      Thanks for the review! We think our culture is incredibly unique at PetSmart, and I'm so happy that was your experience, as well. Your feedback is both appreciated and noted. Thank you for all the work you did to help make pets happy and healthy!

    7. "Great place to work."

      StarStarStarStarStar
      Current Employee - Pet Care Specialist 

      I have been working at PetSmart part-time

      Pros

      PetSmart has great pay and training.

      Cons

      Sometimes understaffed and hours can vary.

      PetSmart2019-10-10

      PetSmart Response

      October 11, 2019 – Social Media Community Manager

      Thanks for the review! We're thrilled to hear that you enjoy working at PetSmart. Thanks for all that you do for the love of pets and for taking the time to share your experience!

    8. "Review"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Sales Associate/Cashier 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at PetSmart part-time

      Pros

      Good team and lots of opportunities for growth

      Cons

      Can be very fast paced and busy

      PetSmart2019-10-10

      PetSmart Response

      October 11, 2019 – Social Media Community Manager

      Thanks for sharing your experience! It's wonderful to hear that you have enjoyed your time at PetSmart, we hope that's always the case. Thanks again for taking the time!

    9. Helpful (14)

      "Love everything about it"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Sales Associate/Cashier in Hattiesburg, MS
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at PetSmart part-time for more than a year

      Pros

      My managers, coworkers, and even customers are great and make the job well worth it! I also get paid well and get to learn A LOT of things about products and animals that I didn’t know before. Everyone is very nice and cares about you and helping you succeed if you put in the effort. You also get basic vacation time even as a part time employee and the company offers a lot of other benefits even at the part time... level.

      Show More

      Cons

      Usually part time workers only get around 20 hours but sometimes more. I would say the main con is how much the hours fluctuate.

      PetSmart2019-08-22

      PetSmart Response

      August 26, 2019 – Employer Branding

      Thank you so much for the review! That's great to hear how much you enjoy some of the PetSmart perks and benefits. We agree with you - our fellow associates and customers are wonderful. That shared love and passion for pets is a powerful bond that connects us all. Thank you, again, for sharing your experience.

      Show Less

    10. "Love Pets"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Store Leader in Beaufort, SC
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at PetSmart full-time for more than 8 years

      Pros

      People who own pets are great

      Cons

      Hours are Long for Store Leader

      Advice to Management

      Pets make it worth it

      PetSmart2019-10-06

      PetSmart Response

      October 7, 2019 – Social Media Community Manager

      Thank you for the review and for your commitment to providing great care to pets and their pet parents over the years! We think working with animals every day makes PetSmart pretty great, as well. Please know, you can always share feedback via the CareSmart line at 1-800-738-4693, as well. Thank you, again!

      Show Less
    Found 4504 reviews
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