PetSmart Reviews
Updated Oct 26, 2021
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Found 6,541 of over 6,663 reviews
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Recommend to a Friend
Approve of CEO
J.K. Symancyk
830 Ratings
Pros
"Working with animals is fun, schedule is flexible" (in 456 reviews)
"Fantastic work for a college kid with a future in animal work" (in 187 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
- Former Employee★★★★★Featured Review
Pros
Great benefits Great environment Pets at work
Cons
Everything is quite nice here.
We're happy to hear you enjoy your life at PetSmart! Thanks for taking the time to share your experience with us.
- Former Employee, less than 1 year★★★★★
Pros
Free coffee and continued supply of cooking and Maggie
Cons
Plenty of work, air conditioning was terrible, smoke breaks were monitored
Continue readingPetSmart Response
Associate Employment Brand Manager
Hello! We appreciate your feedback and taking the time to leave a thoughtful review. Thank you for all that you did for the pets that came into the store while you were with PetSmart!
- Current Employee, more than 1 year★★★★★
Pros
Loving community, we try to get customers not abuse animals we sell, we take the animals to the vet, we’ve gotten great with treating wet tail, we’re all passionate about the animals.
Cons
Not good pay, we get bashed for trying to stop customers from buying an animal to abuse, horrible vendors .
- Current Employee, more than 1 year★★★★★
Pros
Good Environment to learn in life
Cons
Slow growth process, salary low
- Current Employee, more than 1 year★★★★★
Pros
If you love animals, this is the place to work. Always something cute, fluffy, or exotic walking through the door. You may see a baby kangaroo, a snake, a lizard, or even a pig walking around. And you'll come to know the regular customers and their pets by name.
Cons
It can get very loud at times in the store, especially on weekends when it's so busy, you have rescue animals up for adoption, dog training, and just utter chaos at times. Throw in a bunch of kids (and sometimes adults) playing with the squeaky dog toys, and throwing the dog frisbees and balls around and it's the perfect combination for a major headache! And, a lot of times the pet parents don't avail themselves of our oops stations and leave us with "surprises" throughout the store.
Continue reading - Current Employee★★★★★
Pros
Good discount if you buy petsmart brands. Supportive and thoughtful management. Great if you love animals, obviously.
Cons
They feel chronically understaffed even though we keep hiring more people.
- Former Employee★★★★★
Pros
Benefits are really good and not expensive
Cons
Retail hours kind of suck
PetSmart Response
Associate Employment Brand Manager
We appreciate you taking the time to share your experience with us! We're glad you enjoyed your life at PetSmart. Thanks for all that you did!
- Current Employee★★★★★
Pros
Working with animals, no greasy fast food environment, plenty of hours
Cons
Lacks employees, not allowed to deny sales of an animal, rushed environment, only one 45 minute unpaid break for a 10 hour shift for part-time employees.
PetSmart Response
Associate Employment Brand Manager
Thank you for taking the time to share your life at PetSmart with us and for bettering the lives of pets! We appreciate your feedback. Please know, you can always connect with us via the CareSmart line at 1-800-738-4693 to discuss further. Thanks again!
- Former Employee★★★★★
Pros
They fully train you to become a pet stylist (groomer). This is a very profitable career and is very enjoyable. Great benefits and job security. Great tips. Paid vacation, paid holidays, full time, discretionary and sick pay.
Cons
Work weekends and holidays (however, you get very good compensation plus tips are great this time). Be prepared this is a dirty job
PetSmart Response
Associate Employment Brand Manager
Hey there! Thanks for taking the time to share your experience with us. We love that you enjoyed many parts of life at PetSmart! Thank you for doing anything for pets!!
- ★★★★★
PetSmart Response
Associate Employment Brand Manager