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    PetSmart Reviews

    Updated 3 Apr 2020

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    To filter reviews, or .
    3.2
    ★★★★★
    52%
    Recommend to a Friend
    52%
    Approve of CEO
    PetSmart CEO J.K. Symancyk
    J.K. Symancyk
    333 Ratings
    Pros

    • "working with animals , interacting with pet parents" (in 401 reviews)

    • "You learn so much about dogs as well as customer service and animal behavior" (in 169 reviews)

    Cons

    • "Most animals like the peanut butter" (in 415 reviews)

    • "takes a while to get used to dogs for service" (in 255 reviews)

    More Pros and Cons
    1. Helpful (1)

      "Part time hourly cashier"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Part Time Cashier in Chennai
      Recommends
      Negative Outlook
      No Opinion of CEO

      I have been working at PetSmart for more than a year

      Pros

      If you love animals, this is the place to work. Always something cute, fluffy, or exotic walking through the door. You may see a baby kangaroo, a snake, a lizard, or even a pig walking around. And you'll come to know the regular customers and their pets by name.

      Cons

      It can get very loud at times in the store, especially on weekends when it's so busy, you have rescue animals up for adoption, dog training, and just utter chaos at times. Throw in a bunch of kids (and sometimes adults) playing with the squeaky dog toys, and throwing the dog frisbees and balls around and it's the perfect combination for a major headache! And, a lot of times the pet parents don't avail themselves of our oops stations and leave us with "surprises" throughout the store.

      Continue reading
      PetSmart2016-04-17

    2. "Feedback about the company"

      StarStarStarStarStar
       

      I have been working at PetSmart for more than a year

      Pros

      Good Environment to learn in life

      Cons

      Slow growth process, salary low

      PetSmart2017-12-30
      3. Join the PetSmart team
      See Our Latest Jobs

    3. "I had a positive work experience with Petsmart."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Regional Custodian Associate in Seal Beach, CA
      Recommends
      Neutral Outlook
      No Opinion of CEO

      I worked at PetSmart part-time for more than a year

      Pros

      I enjoyed the set working hours and the work environment. The interaction with customers was fun, although minimal, with a lot of time spent working independently to prepare the store for business.

      Cons

      The changes in management could have been a smoother transition.

      Continue reading
      PetSmart2020-03-31

      PetSmart Response

      April 1, 2020 – Social Media Community Manager

      Thank you for taking the time to review. We always appreciate hearing from our associates - the positives and the areas of improvement. We'd love to understand more about your experience, please feel free to contact the CareSmart line at 1-800-738-4693. Thank you, again!

      Continue reading

    4. "Great Management"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Sales Associate/Cashier in Columbia, SC
      Recommends
      Neutral Outlook
      No Opinion of CEO

      I have been working at PetSmart part-time for less than a year

      Pros

      Started off higher than minimum wage Great customers Great management

      Cons

      I haven't had a problem yet

      PetSmart2020-03-28

      PetSmart Response

      March 30, 2020 – Social Media Community Manager

      Thank you for taking the time to review. We always appreciate hearing from our associates and for all that you do for the love of pets. Thank you, again!

      Continue reading

    5. "cashier"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Sales Associate/Cashier in Sault Ste. Marie, ON
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at PetSmart part-time for more than a year

      Pros

      there my experience was very good

      Cons

      no any disadvantage because according to me we should not say anything bad where we learnt alot.

      Continue reading
      PetSmart2020-03-23

    6. "Great place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Dog Bather in Glendora, CA
      Recommends
      Positive Outlook
      No Opinion of CEO

      I worked at PetSmart part-time for more than a year

      Pros

      You get to spend all your time with dogs!

      Cons

      It is hard physical labor. You have to lift big dogs every day and hunch over a lot when you're washing.

      Continue reading
      PetSmart2020-03-24

      PetSmart Response

      March 25, 2020 – Social Media Community Manager

      Thank you for the review and for your commitment to helping pets enjoy happy and healthy lives while you were with PetSmart. We always value hearing feedback from our associates and appreciate you taking the time.

      Continue reading

    7. "Hard to get hours"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - PetCare 
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at PetSmart part-time for less than a year

      Pros

      Animals! They make the job worth it.

      Cons

      Good luck getting a schedule more than a week out

      PetSmart2020-03-24

      PetSmart Response

      March 25, 2020 – Social Media Community Manager

      Thanks for taking the time to review! We're thrilled to hear you enjoy your life at PetSmart! Working with animals and awesome coworkers make PetSmart a special place - we appreciate your sharing your experience and your commitment to helping to keep pets healthy and happy!

      Continue reading

    8. "I enjoy working at Petsmart"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Petcare Associate in Countryside, IL
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at PetSmart part-time for more than a year

      Pros

      working with animals , interacting with pet parents

      Cons

      We are currently short staffed and very busy.

      PetSmart2020-03-22

      PetSmart Response

      March 23, 2020 – Social Media Community Manager

      Thanks for the review! We think our culture is incredibly unique at PetSmart, and I'm so happy that it's been your experience, as well. Thank you for all you do to help make pets happy and healthy!

      Continue reading

    9. "Didn't get paid enough for what I was expected to do"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Senior Pet Care Specialist 
      Doesn't Recommend
      Positive Outlook
      Disapproves of CEO

      I worked at PetSmart full-time for more than 3 years

      Pros

      You get to interact with animals 50% off proprietary brands

      Cons

      Horrible pay (your raises, if you do very well are 20 cents.. Doesn't give much incentive) Work every holiday Company doesn't care about you as an employee

      PetSmart2020-04-04

      PetSmart Response

      April 6, 2020 – Social Media Community Manager

      Thank you for taking the time to review. We're sorry that this was your experience. We'd like to discuss more so we can understand better, as this is not in line with our values. Please contact the CareSmart line at 1-800-738-4693. We are fully committed to the safety of our pets and people across the organization and greatly value everyone's contribution. Thank you again, for bringing this to our attention.

      Continue reading

    10. "Good company with a few issues"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Pet Stylist in Lake Mary, FL
      Recommends
      Neutral Outlook
      Disapproves of CEO

      I have been working at PetSmart full-time for more than 10 years

      Pros

      Advancement opportunities, benefits, and consistent work. I also work with great people in my store.

      Cons

      A little too high pressure from corporate when it comes to sales, Productivity, and scheduling. Corporate seems to put profits before function, It’s very difficult to provide the service we’d like too while being understaffed and spread thin.

      Continue reading
      PetSmart2020-04-03

      PetSmart Response

      April 6, 2020 – Social Media Community Manager

      Thank you for the review! We appreciate you sharing your thoughts and experience with us. Please know, you can also share your thoughts via the CareSmart line at 1-800-738-4693. Thank you for all that you do for pets and pet parents, we truly appreciate it!

      Continue reading
    Found 4716 reviews
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