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PetSmart Reviews
4,168 reviews
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J.K. Symancyk
158 Ratings
Pros
"Working with animals and with people who love animals" (in 344 reviews)
"Good customer service experience, you learn a lot while working there" (in 50 reviews)
- Featured Review
Helpful (25)
![PetSmart Logo]()
"AWEsome!"
StarStarStarStarStarPros
The culture is incredible! It’s positive, encouraging and passionate. Successes are celebrated and failures are supported. Respect and trust are cornerstones of #LifeAtPetSmart. The campus amenities are amazing and I am proud to work for an organization that cares about its pet parents and associates.
Cons
So much about this company is just AWEsome! I would love to see more teams embrace the work from home movement for a day or two each week when possible.
Advice to Management
Continue to love your people and pet parents out loud!
PetSmart 2019-01-11 10:48 PST Helpful (1)
![PetSmart Logo]()
"Part time hourly cashier"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNegative OutlookNo opinion of CEOI have been working at PetSmart (More than a year)
Pros
If you love animals, this is the place to work. Always something cute, fluffy, or exotic walking through the door. You may see a baby kangaroo, a snake, a lizard, or even a pig walking around. And you'll come to know the regular customers and their pets by name.
Cons
It can get very loud at times in the store, especially on weekends when it's so busy, you have rescue animals up for adoption, dog training, and just utter chaos at times. Throw in a bunch of kids (and sometimes adults) playing with the squeaky dog toys, and throwing the dog frisbees and balls around and it's the perfect combination for a major headache! And, a lot of times the pet parents don't avail themselves of our oops stations and leave us with "surprises" throughout the store.
Advice to Management
The new direction the company is taking has shifted the main focus off of the important things, like excellent customer service and prompt but courteous check out, to forcing sales of dog training classes and puppy kits. They're cutting hours of the ones who can't make customers buy what they don't want or can't afford, and are threatening to fire those that aren't in "compliance". As a result, they will lose dedicated, caring employees, and eventually customers with this forceful strong armed sales approach. I certainly won't return to shop at any place where I can't walk around the store free of what I consider to be harassment. When you tell one person "no thank you, I'm not interested", only to turn a corner and have yet another person try to sell you the same thing, you lose customers. Let people decide on their own whether to buy these classes and puppy kits, and turn the focus back around to taking care of the pet parents.
PetSmart 2016-04-17 14:46 PDT![PetSmart Logo]()
"Feedback about the company"
StarStarStarStarStarI have been working at PetSmart (More than a year)
Pros
Good Environment to learn in life
Cons
Slow growth process, salary low
PetSmart 2017-12-29 17:30 PST![PetSmart Logo]()
"Great company to learn and grow"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
RecommendsApproves of CEOI worked at PetSmart part-time (Less than a year)
Pros
PetSmart's Intern Program places interns in specific departments and pairs them with a manager that they alongside to work on an individual project for the duration of the summer. As a student, this is very beneficial as it adds value and hands-on professional experience that is applicable to the field they are studying in. Everyone is also very friendly and welcoming of new faces.
Cons
It went by extremely fast.
PetSmart 2019-04-18 14:50 PDTHelpful (1)
![PetSmart Logo]()
"Pretty Good, Would Recommend"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookI have been working at PetSmart part-time (Less than a year)
Pros
Everyone is pretty friendly and nice, including management
Pretty good team work
Management is organized and willing to help
Very good communication
My best job so farCons
Just some slight favoritism with hours and praise from management to some associates that do not necessarily deserve it and most other associates agree
Advice to Management
Be more fair with hours
PetSmart 2019-04-15 13:37 PDT![PetSmart Logo]()
"Not perfect, but pretty darn close."
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at PetSmart full-time (More than a year)
Pros
Culture, the happiness of people around you is hard not see.
By far the most ethical company I've ever worked for in my 23 years of working.
Benefits to suit all needs.
The campus has everything you need, dog park, gym, cafe, Star Bucks, Dry Cleaning, child daycare, I can keep going.Cons
They could use a better 401k, you get kicked out from contributing if you're making a certain amount. Be sure to ask about that.
Advice to Management
Keep doing what you're doing.
PetSmart 2019-04-15 16:22 PDTHelpful (2)
![PetSmart Logo]()
"Not a bad company"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Neutral OutlookNo opinion of CEOI have been working at PetSmart full-time (More than 10 years)
Pros
Employee discount, benefits, working with animals, tuition assistance, opportunity to move up within company.
Cons
Lack of hours, rude customers, it’s still retail...
Advice to Management
Stop hiring external Assistant Store Leaders and Store Leaders. From my experience they generally fail, and then they bring someone with company tenure in to fix the broken store that’s left. It’s a huge waste of resources and time. While PetSmart is a large retailer, generally these external hires with decades of retail experience (in many cases) do not have the plethora of company knowledge and experience that it takes to successfully run an establishment that is responsible for the welfare and well being of a wide variety of living animals.
PetSmart 2019-04-08 15:32 PDTHelpful (1)
![PetSmart Logo]()
"Great Culture"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at PetSmart full-time (Less than a year)
Pros
Love the culture here, the people, the pets! Whenever I need a break from my desk I can go say hi to the dogs around the office. Average benefits, PetSmart seems invested in growing the careers of the people they bring in.
Cons
Higher turnover rate than I'm used to
Advice to Management
Maybe let men wear nice shorts in the summer since it gets so dang hot in Phoenix!
PetSmart 2019-04-10 11:38 PDTHelpful (2)
![PetSmart Logo]()
"Can be great depending on store management"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Neutral OutlookNo opinion of CEOI worked at PetSmart full-time (More than 5 years)
Pros
PetSmart really does do a lot for shelters and rescues and it's cool to be a part of that. It can be fun working with animals. I had great store management and it made for a good experience.
Cons
Very low work-life balance (most stores want you to keep open availability even if you're part time). Working in grooming is not for the faint of heart. You will get bit at and pooped on way more frequently than you think. Poor pay for all the tasks you're doing.
Advice to Management
Pay people more! Especially in pet care and bathing. Those jobs are a ton of work and deserve much more than they get.
PetSmart 2019-04-08 11:12 PDT![PetSmart Logo]()
"Good First Job"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookDisapproves of CEOI have been working at PetSmart part-time (More than 3 years)
Pros
Flexible hours, fun work environment, low stress, easy job functions.
Cons
Poor corporate management, have to deal with rude customers, sometimes the animals get sick and you become exposed to ringworm, etc.
Advice to Management
My management was really good, however it seems like the people in corporate positions have never worked a day in their life in the actual store.
PetSmart 2019-04-13 09:03 PDT
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PetSmart Response
14 Jan 2019 – Social Media Community Manager
Thank you so much for the review! We appreciate you taking the time. We are steadfast in our commitment to pets, pet parents and associates, so feedback like this is incredibly helpful and encouraging! That's wonderful to hear how much you enjoy the culture, work and amenities! I assure you, we will continue to love our associates and pet parents. Thank you, again, for sharing what #LifeAtPetSmart is like for you!... MoreLess