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PetSmart Reviews

Updated 15 October 2018
3,869 reviews

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3.1
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PetSmart CEO J.K. Symancyk
J.K. Symancyk
57 Ratings

3,869 Employee Reviews

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Pros
  • "Working with animals abd follow employees" (in 322 reviews)

  • "The company really supports the interns in their programs and allows them to learn a lot about what it would be like to work there after graduation" (in 46 reviews)

Cons
  • "Hard to get full-time, very hard to get fired which means a few workers who don't do their work" (in 196 reviews)

  • "not that many hours as part time" (in 150 reviews)

More Pros and Cons

  1. Helpful (1)

    "Part time hourly cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part Time Cashier in Chennai
    Current Employee - Part Time Cashier in Chennai
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at PetSmart (More than a year)

    Pros

    If you love animals, this is the place to work. Always something cute, fluffy, or exotic walking through the door. You may see a baby kangaroo, a snake, a lizard, or even a pig walking around. And you'll come to know the regular customers and their pets by name.

    Cons

    It can get very loud at times in the store, especially on weekends when it's so busy, you have rescue animals up for adoption, dog training, and just utter chaos at times. Throw in a bunch of kids (and sometimes adults) playing with the squeaky dog toys, and throwing the dog frisbees and balls around and it's the perfect combination for a major headache! And, a lot of times the pet parents don't avail themselves of our oops stations and leave us with "surprises" throughout the store.

    Advice to Management

    The new direction the company is taking has shifted the main focus off of the important things, like excellent customer service and prompt but courteous check out, to forcing sales of dog training classes and puppy kits. They're cutting hours of the ones who can't make customers buy what they don't want or can't afford, and are threatening to fire those that aren't in "compliance". As a result, they will lose dedicated, caring employees, and eventually customers with this forceful strong armed sales approach. I certainly won't return to shop at any place where I can't walk around the store free of what I consider to be harassment. When you tell one person "no thank you, I'm not interested", only to turn a corner and have yet another person try to sell you the same thing, you lose customers. Let people decide on their own whether to buy these classes and puppy kits, and turn the focus back around to taking care of the pet parents.


  2. "Feedback about the company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart (More than a year)

    Pros

    Good Environment to learn in life

    Cons

    Slow growth process, salary low

  3. "Current Pet Trainer, former AL. Best job ever!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pet Trainer
    Current Employee - Pet Trainer
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PetSmart full-time (More than a year)

    Pros

    Hard work pays off.
    Easy to get along with co workers as you can always talk about pets and learn from each other.
    Customer service is fun and natural to provide due to the nature of the business.
    Opportunities to learn lots of skills in every store.
    Even the most stressful days are easier to handle because chances are you will at least meet an awesome dog.
    Your safety and animal safety is #1 priority and it really shows daily.
    Excellent employee discounts.
    Providing animal adoptions is really rewarding.
    Working with local rescues and charities.

    Cons

    Not a lot.
    Retail hours can be annoying but that's any retail job.
    Occasional difficult customers, however there are many resources available to go the extra mile to appease them.
    It sometimes feels like leaders are going unchecked. However in my experience a bad leader has been terminated before a staff has imploded. It can feel like it takes forever for something to be done but the right thing always gets done, eventually.

    PetSmart Response

    15 Oct 2018 – Employer Branding

    Thank you so much for the review! We are thrilled to hear that PetSmart is your best job ever! You mention several things that mean a great deal for us - from career development and safety policies... More


  4. "Constantly changing policies that gets old."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Salon Leader in Bossier City, LA (US)
    Current Employee - Salon Leader in Bossier City, LA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart full-time (More than 5 years)

    Pros

    Wonderful benefits for full time associates and leaders including insurance, 401k, and paid vacation.

    Cons

    Policies constantly change and sometimes contradict each other.

    Advice to Management

    Really, look at what you're asking for.

    PetSmart Response

    12 Oct 2018 – Employer Branding

    Thank you for the feedback. We really appreciate you taking the time. I'm happy to hear you enjoy the benefits! Thank you, also, for the feedback, as we're always looking at ways to improve... More


  5. "Cashier"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart part-time

    Pros

    They had great management and I felt as if I was given the opportunity to work my way up.

    Cons

    Its a part time job in retail...sometimes customers can be a pain

    PetSmart Response

    9 Oct 2018 – Employer Branding

    Thanks for the feedback! I'm thrilled you felt you had growth and development opportunities! That is hugely important to us. Thank you for sharing!


  6. Helpful (199)

    "Good Job if You Have the Passion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in Cincinnati, OH (US)
    Current Employee - Sales Associate/Cashier in Cincinnati, OH (US)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at PetSmart part-time (More than a year)

    Pros

    -So many animals!!
    -Company is doing some pretty good things
    -Many options within the company--move up or change position
    -15% discount for employees
    -Lots of opportunities to learn more about animals

    Cons

    -Base pay is pretty low for all the sh*t you deal with (literally)
    -Work environment completely dependent on management and coworkers
    -Customers can be RUDE.
    -Have to see a lot of mistreated animals
    -Company focuses on many different goals and it gets very overwhelming and makes it difficult to be genuine

    Advice to Management

    The focus on email capture AND conversion is a bit much. It's getting pretty difficult to care about customers when I'm in fear of getting written up for not capturing enough emails. I'd rather see more focus on customer care because that seems to get more returning customers than coupons.


  7. "Everyone that I worked with cared about the pets"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at PetSmart full-time

    Pros

    Some of the hardest working employees I've ever had a chance to work with.

    Cons

    Upper management wasn't aware of what it took to run the pet care department so it was difficult for them to understand what was needed to support the team that ran it.

    PetSmart Response

    7 Oct 2018 – Employer Branding

    Thank you for sharing your experience. We agree that our team is incredible, and I'm happy to hear you enjoyed your colleagues. Thank you, also, for the feedback. It's always helpful to hear... More

  8. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Nashville, TN (US)
    Current Employee - Store Manager in Nashville, TN (US)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at PetSmart (More than 10 years)

    Pros

    Not a career spot anymore

    Cons

    They have great benefits for teams


  9. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at PetSmart part-time

    Pros

    Laid back atmosphere, fun having animals around all day.

    Cons

    No cons really, fun part-time job.

    PetSmart Response

    5 Oct 2018 – Employer Branding

    Thanks for the review! That's great to hear how much you enjoyed being part of the PetSmart team. Thank you for sharing!


  10. "Overall, a good place to work as a high school or college student"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dog Bather in Peoria, IL (US)
    Former Employee - Dog Bather in Peoria, IL (US)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at PetSmart part-time (More than a year)

    Pros

    Co workers, animals, flexible schedule

    Cons

    Pay is what you would expect


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