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PetSmart Reviews
3,977 reviews
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J.K. Symancyk
92 Ratings
Pros
"Working with animals abd follow employees" (in 331 reviews)
"The company really supports the interns in their programs and allows them to learn a lot about what it would be like to work there after graduation" (in 47 reviews)
- Featured Review
Helpful (28)
![PetSmart Logo]()
"Phoenix Corporate Office"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at PetSmart full-time (More than a year)
Pros
The culture of the organization is what attracted me to the company and why I continue to stay. The purchase of Chewy.com in May 2017 was a very strategic addition combining the largest brick and mortar and online pet specialty in one company (yes, Chewy.com is bigger than Amazon in this space!) I have worked here for two years and the change in the Senior leadership from August 2017 to March 2018 has made a significant and positive impact. The new CEO that started in June 2018 has a great background and seems to be very personable. Very excited about the future of PetSmart along with Chewy under the new CEO. The campus has day care, gym, on-site café, Starbucks, shipping center, dry cleaning drop off/pick up - great amenities!
Cons
Just like any other organization, it is not perfect. However, the best place I have worked.
Advice to Management
Continue working together to create the strategy and aligning organizational goals to all levels. Morale has continued to improve over the past year and the transparency to employees is good - keep it going.
PetSmart 2018-07-05 08:31 PDT Helpful (1)
![PetSmart Logo]()
"Part time hourly cashier"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNegative OutlookNo opinion of CEOI have been working at PetSmart (More than a year)
Pros
If you love animals, this is the place to work. Always something cute, fluffy, or exotic walking through the door. You may see a baby kangaroo, a snake, a lizard, or even a pig walking around. And you'll come to know the regular customers and their pets by name.
Cons
It can get very loud at times in the store, especially on weekends when it's so busy, you have rescue animals up for adoption, dog training, and just utter chaos at times. Throw in a bunch of kids (and sometimes adults) playing with the squeaky dog toys, and throwing the dog frisbees and balls around and it's the perfect combination for a major headache! And, a lot of times the pet parents don't avail themselves of our oops stations and leave us with "surprises" throughout the store.
Advice to Management
The new direction the company is taking has shifted the main focus off of the important things, like excellent customer service and prompt but courteous check out, to forcing sales of dog training classes and puppy kits. They're cutting hours of the ones who can't make customers buy what they don't want or can't afford, and are threatening to fire those that aren't in "compliance". As a result, they will lose dedicated, caring employees, and eventually customers with this forceful strong armed sales approach. I certainly won't return to shop at any place where I can't walk around the store free of what I consider to be harassment. When you tell one person "no thank you, I'm not interested", only to turn a corner and have yet another person try to sell you the same thing, you lose customers. Let people decide on their own whether to buy these classes and puppy kits, and turn the focus back around to taking care of the pet parents.
PetSmart 2016-04-17 14:46 PDT![PetSmart Logo]()
"Feedback about the company"
StarStarStarStarStarI have been working at PetSmart (More than a year)
Pros
Good Environment to learn in life
Cons
Slow growth process, salary low
PetSmart 2017-12-29 17:30 PST![PetSmart Logo]()
"Assistant manager"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I have been working at PetSmart full-time
Pros
Great environment to be in
Cons
Retail hours an holidays. Hours
PetSmart 2018-12-18 16:46 PSTHelpful (1)
![PetSmart Logo]()
"Great job to have"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at PetSmart part-time (More than a year)
Pros
Flexible hours, nice coworkers, pay is always accurate
Cons
Overnight pay should be atleast 10$/hourly.
PetSmart 2018-12-12 20:12 PSTHelpful (1)
![PetSmart Logo]()
"Dog Bather"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookNo opinion of CEOI have been working at PetSmart part-time (More than a year)
Pros
Great co-workers and environment. Awesome place to grow and move up.
Cons
Hours, wish I was payed a little more
PetSmart 2018-12-13 22:49 PSTHelpful (1)
![PetSmart Logo]()
"Small spaced work environment"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I have been working at PetSmart full-time (More than 5 years)
Pros
Benefits, vacation time, tips, client interactions, safety standards,
Cons
Small spaced environment, niche skilled job (other management can’t always help) , eventual health issues,
Advice to Management
In an outlying market it’s hard to move up in the company. There isn’t much opportunity once your a salon leader to move forward.
PetSmart 2018-12-14 01:18 PST![PetSmart Logo]()
"Pretty much as expected"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookI worked at PetSmart part-time (More than a year)
Pros
Interacting with animals is cool
Cons
Removing dead fish from tanks, not so much
Advice to Management
Puppy kits are a scam and nobody wants to sell them
PetSmart 2018-12-14 07:54 PST![PetSmart Logo]()
"It's a retail job"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookNo opinion of CEOI have been working at PetSmart part-time (Less than a year)
Pros
The management and senior employees handles customer interactions, so none of the bad customer interactions make it to the associates.
You get to work with pets.
Flexible scheduling / easy going atmosphere.
Room for growth if you want to have a career, this doesn't apply to part-time employees, which happen to make up most of the hands on labour and turn-over.Cons
It's a retail job.
Poop, lots of it.PetSmart 2018-12-13 08:50 PST![PetSmart Logo]()
"PetsHotel"
StarStarStarStarStarI have been working at PetSmart part-time
Pros
The team dynamic is great. Everyone does their best to help each other and provide best care for the dogs.
Get to interact with cats and dogs every shift!Cons
Not always enough hours and pay could be better.
PetSmart 2018-12-12 20:09 PST
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PetSmart Response
5 Jul 2018 – Employer Branding
Thank you so much for taking the time to leave a review! We think PetSmart is a pretty special place, as well, and really appreciate hearing about your experience.
Like you, we are confident in our leadership team's vision and path forward for success and look forward to a bright future . Thank you, again!... MoreLess