PetSmart Reviews

3.1

37% would recommend to a friend

(10,814 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,814 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

11K reviews
5.0
29 May 2021

Plenty of work

Recommend
CEO approval
Business outlook

Pros

Free coffee and continued supply of cooking and Maggie

Cons

Plenty of work, air conditioning was terrible, smoke breaks were monitored

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PetSmart Response
5y
Hello! We appreciate your feedback and taking the time to leave a thoughtful review. Thank you for all that you did for the pets that came into the store while you were with PetSmart!
5.0
3 Jul 2026
Recommend
CEO approval
Business outlook

Pros

good pay benefits PTO always approved

Cons

sometimes pet health and care is overlooked

Viewing 1 - 3 of 10,814 Reviews

Glassdoor has 11,079 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.