Chronic understaffing during busy trading periods can place significant pressure on employees and negatively impact both the customer experience and sales performance. High staff turnover appears to be an ongoing challenge, resulting in frequent recruitment and training cycles.
Management practices and communication are not always consistent, and employee concerns may not be addressed effectively. Some employees may feel undervalued, unsupported, or uncomfortable raising workplace issues. These factors can contribute to lower morale and difficulties in retaining experienced staff.
